Second Nature is seeking a people-focused and data-driven Operations Team Manager to lead a 10-15-strong customer support team focused on NHS contracts. You’ll design scalable processes and use data to improve member outcomes.
This remote-first role requires monthly in-person London meetings with the wider Operations Team, and collaboration with Product, Ops and Tech to roll out new services. A fast-paced, mission-driven environment awaits.
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Remote Operations Lead — NHS Support Team employer: Second Nature
At Second Nature, we pride ourselves on creating a supportive and inclusive work environment where every team member is valued. Located in the vibrant city of London, our culture emphasises genuine hospitality, personal growth, and teamwork, ensuring that you are not just an employee but a vital part of our mission to provide exceptional guest experiences. With opportunities for career advancement, comprehensive training, and a range of benefits including additional annual leave and wellness initiatives, working with us means being part of a community that truly cares about your development and well-being.
