At a Glance
- Tasks: Supervise night operations, ensuring guest safety and comfort while responding to requests.
- Company: Join Second Nature, part of Lamington Group, creating unique hometels.
- Benefits: Enjoy competitive pay, growth opportunities, and perks like free stays and wellness support.
- Other info: Dynamic team culture with hands-on leaders and a commitment to your development.
- Why this job: Make a real difference during quiet hours, ensuring guests feel safe and cared for.
- Qualifications: Experience in night operations or hospitality is a plus; we value attitude over big names.
The predicted salary is between 20790 - 25410 £ per year.
Second Nature is part of Lamington Group. We design and run hometels, places that are practical but still feel good to stay in, built around how people actually travel and live. Feeling properly looked after matters too, so our teams pay attention to what guests actually need, not what a script tells them to do. We’re looking for people who care about the work in front of them and the people around them.
As a Night Supervisor at Second Nature, you will be part of the core team keeping the property safe, secure, and welcoming during night hours. You will respond to guest requests, coordinate with housekeeping, and support the Night Manager. You’re trusted to act on your own when issues arise, knowing when to sort it yourself and when to elevate. You understand the importance of guest safety, building security, and supporting your team.
Five things we hire for:
- Use Instinct. Respond calmly to guest needs and anticipate team requirements.
- Own It. Take responsibility for the shift running smoothly and address issues proactively.
- Include All. Maintain communication and morale within the team.
- Stay Curious. Investigate recurring issues and think about prevention.
- Think Big. Contribute to creating a safe and caring environment for guests.
On a good day, you might:
- Respond to guest requests and room issues promptly.
- Help with late check-ins and early check-outs.
- Patrol common areas and corridors regularly.
- Monitor security systems and respond to alarms.
- Report maintenance issues immediately.
- Support fellow night staff and assist housekeeping.
- Keep clear records of night-time activity.
- Know basic emergency procedures to guide guests if needed.
What you’ll bring:
- Some experience in night operations or hotel duties.
- Experience responding to guest requests and handling issues.
- Comfort with monitoring systems and basic security procedures.
- The ability to work well independently during quiet periods.
- An alert, observant nature, especially during quiet hours.
- A calm, professional approach to unexpected situations.
What you’ll love working here:
- Team that values your contribution.
- Hands-on leaders with regular check-ins.
- Opportunities for growth within the company.
- Proper training from day one.
- More annual leave the longer you stay, plus company benefits.
- Friends-and-family rates across our hometels.
- Pension contributions and wellbeing support.
Our hiring process is short, honest, and human:
- Apply by sending your CV and a few lines on why this role caught your eye.
- First conversation: A 30-minute call with the hiring manager.
- On-site visit: Meet the team and see the building.
- Offer: If it’s a fit on both sides, we move quickly.
Every applicant hears back from us, yes or no. We don’t ghost.
Second Nature and Lamington Group are equal opportunities employers. We hire on attitude and ability and welcome applications from every background.
If you need any adjustments to take part in our hiring process, tell us when you apply. We’ll work with you.
Ready? Apply now.
Night Supervisor employer: Second Nature
At Second Nature, we pride ourselves on creating a supportive and inclusive work environment where every team member is valued. Located in the vibrant city of London, our culture emphasises genuine hospitality, personal growth, and teamwork, ensuring that you are not just an employee but a vital part of our mission to provide exceptional guest experiences. With opportunities for career advancement, comprehensive training, and a range of benefits including additional annual leave and wellness initiatives, working with us means being part of a community that truly cares about your development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Night Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Second Nature. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Second Nature
Don't be shy about reaching out to Second Nature directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Second Nature and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Second Nature
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
