At a Glance
- Tasks: Manage partnerships and enhance relationships with NHS and partner organisations.
- Company: Join a fast-growing health-tech startup tackling obesity and diabetes.
- Benefits: Competitive salary, private medical insurance, flexible working, and professional development budget.
- Other info: Enjoy hybrid working and quarterly socials in London.
- Why this job: Make a real difference in people's lives while growing your career in a dynamic environment.
- Qualifications: Bachelor's degree and 1-3 years in customer-facing roles; strong communication and analytical skills.
The predicted salary is between 36000 - 60000 £ per year.
Obesity has become a global epidemic; in the UK, we spend £9 billion a year alone on diseases like type 2 diabetes (that’s 10% of the NHS budget). What’s shocking is most of this is preventable. Second Nature exists to solve the diabetes and obesity epidemic. Where the world treats this with calorie counting and diets – Second Nature treats this with behavioural science.
We deliver a programme that combats the root causes of unhealthy lifestyles. Since we started 8 years ago, we’ve been commissioned nationally by the NHS to fight chronic disease, won multiple industry awards, and ranked the 12th fastest growing company in the U.K. by Deloitte's Fast 50.
We’re looking for an Account Manager to join Second Nature and help us scale our product to millions of people – delivering world‐class outcomes and an experience that people love.
The Role
Our NHS & Partnerships team has experienced significant growth in recent years, and as a key member of our team, you’ll help accelerate this upward trajectory by nurturing our relationships with NHS and partner organisations. You’ll build on our reputation as a trusted partner by demonstrating our industry‐leading outcomes, helping clinicians and commissioners understand their needs and blockers to personalise our services for their local population – ensuring Second Nature is accessible to everyone in the UK.
Responsibilities
- Manage partnerships proactively by promptly addressing queries and issues, and building trust and long‐term relationships with key stakeholders.
- Act as the main contact for external stakeholders; you will communicate customer requirements, ensure accountability with relevant teams, and present information back to customers.
- Monitor, optimise and report on the performance of our partnerships, preparing monthly outcome reports, tracking contract KPIs and ensuring targets and expectations are exceeded. You will build these outcomes into performance reports and presentations, regularly presenting these to contract partners in performance meetings or training sessions.
- Proactively identify and unblock referral pathway bottlenecks while working with our product team to improve the integrated member journey.
- Develop and design materials to showcase programme outcomes and efficacy, using them to educate stakeholders and build advocacy.
- Support local pathway integration with primary care and specialist services for our various NHS programmes. Work with our clinical teams to manage variations in service infrastructure and signposting to external services within the NHS and local community.
Essential:
- Bachelor's degree.
- 1‐3 years of experience in customer‐facing roles, such as account management, client services, customer success, or project coordination.
- An analytical mindset, strong data analysis and reporting capabilities, and proficiency with Excel.
- Comfortable managing multiple customer relationships and complex projects simultaneously, with strong prioritisation and time management skills.
- Excellent written and verbal communication.
- Proactivity, enthusiasm, excellent communication skills and willingness to learn fast.
- Adaptable problem‐solver who eagerly seeks out learning opportunities and approaches challenges with creativity and resilience.
A bonus if:
- Healthcare/NHS sector experience.
- Knowledge of behaviour change or digital health.
- Experience with Metabase or SQL.
- Proficiency with CRM systems.
You can see the impact your work is having on improving thousands of people's lives. An exciting job at a health‐tech startup. You’ll be able to see first‐hand the impact that we have on improving thousands of people's lives and tackling the type 2 diabetes and obesity epidemic on a daily basis.
A competitive market salary, bi‐annual performance reviews and awards/bonuses to recognise your contributions. Private medical insurance, provided after your first year with the company. 25 days of holiday plus national holidays, in addition to flexible working hours and autonomy over your workload to support your own wellbeing. Hybrid working policy: 2 days/week in our West London office, the rest of the week remote working. A budget of £200/year to spend on professional development with additional budget available for role‐specific training needs. Option to join the Salary Sacrifice scheme, and Cycle to Work scheme. Quarterly company meet‐ups and socials in London.
Associate Account Manager in London employer: Second Nature
Second Nature is an exceptional employer dedicated to tackling the obesity and diabetes epidemic through innovative behavioural science. With a strong focus on employee wellbeing, we offer flexible working arrangements, competitive salaries, and generous professional development budgets, all within a supportive and dynamic work culture. Join us in making a meaningful impact on people's lives while enjoying the benefits of a hybrid working model and a vibrant team environment in West London.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare and NHS sectors. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show your passion for behavioural science and health tech! When you get the chance to chat with potential employers, share your thoughts on how these areas can tackle obesity and diabetes. Your enthusiasm will make you stand out!
✨Tip Number 3
Prepare for interviews by knowing your stuff! Research Second Nature’s programmes and outcomes. Be ready to discuss how you can help improve partnerships and drive results. This shows you’re not just interested in the role, but in making a real impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our mission to change lives for the better.
We think you need these skills to ace Associate Account Manager in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for tackling obesity and diabetes shine through. We want to see that you genuinely care about making a difference in people's lives, so share why this mission resonates with you!
Tailor Your Experience:Make sure to highlight any relevant experience you have in account management or customer-facing roles. We love seeing how your skills can directly contribute to our goals, so don’t hold back on showcasing your achievements!
Be Clear and Concise:We appreciate straightforward communication, so keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key qualifications and experiences at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at Second Nature
✨Know Your Stuff
Before the interview, dive deep into Second Nature's mission and values. Understand how they tackle obesity and diabetes through behavioural science. This will not only show your genuine interest but also help you connect your skills to their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your account management skills. Focus on how you've built relationships, solved problems, and delivered results. Use metrics where possible to demonstrate your impact.
✨Ask Smart Questions
Come prepared with insightful questions about the role and the company. Inquire about their partnerships with the NHS and how they measure success. This shows you're engaged and thinking critically about how you can contribute.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. Second Nature values enthusiasm and a willingness to learn, so be open about your passion for health and wellbeing, and how you can bring that energy to the team.
