At a Glance
- Tasks: Lead a frontline team to deliver exceptional customer support across NHS contracts and B2C customers.
- Company: Join Second Nature, a forward-thinking HealthTech company in London.
- Benefits: Enjoy hybrid work, a £200/year professional development budget, and flexible remote options.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Make a real difference in health tech while developing your leadership skills.
- Qualifications: Experience in customer support and strong people management skills required.
The predicted salary is between 37800 - 46200 £ per year.
Second Nature in London is seeking a Customer Support Manager to lead our frontline team, ensuring consistently excellent service across NHS contracts, B2C customers and multiple products.
You'll balance people leadership with operations, drive KPI performance, develop the team and work with Product, Ops and Tech to resolve issues.
This role offers hybrid work with 2 days in our London office, a £200/year PD budget and flexible remote options.
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Customer Support Manager, HealthTech & NHS employer: Second Nature
At Second Nature, we pride ourselves on being an exceptional employer that values the well-being and growth of our team members. As a mission-driven healthcare startup located in West London, we offer a dynamic work culture where you can make a real impact on people's lives while enjoying flexible working arrangements and competitive benefits. With opportunities for professional development and a supportive environment, you'll thrive as you help us tackle the obesity and type 2 diabetes epidemic.
