Second Nature is hiring a Customer Service Manager to lead our frontline support, balancing people leadership with a strong operational focus across NHS contracts and B2C products.
You'll drive performance, scheduling, quality, and knowledge management, using data to identify issues and improve the customer experience while collaborating with Product, Ops and Tech to scale our health-tech platform.
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Customer Support Lead - HealthTech & NHS employer: Second Nature
At Second Nature, we pride ourselves on creating a supportive and inclusive work environment where every team member is valued. Located in the vibrant city of London, our culture emphasises genuine hospitality, personal growth, and teamwork, ensuring that you are not just an employee but a vital part of our mission to provide exceptional guest experiences. With opportunities for career advancement, comprehensive training, and a range of benefits including additional annual leave and wellness initiatives, working with us means being part of a community that truly cares about your development and well-being.
