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For Companies At a Glance
- Tasks: Manage partnerships and enhance relationships with NHS and partner organisations.
- Company: Join a fast-growing health-tech startup tackling obesity and diabetes.
- Benefits: Competitive salary, private medical insurance, flexible hours, and professional development budget.
- Other info: Enjoy hybrid working and quarterly socials in London.
- Why this job: Make a real difference in people's lives while working in a dynamic environment.
- Qualifications: Bachelor’s degree and 1-3 years in customer-facing roles required.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Obesity has become a global epidemic; in the UK, we spend £9 billion a year alone on diseases like type 2 diabetes (that’s 10% of the NHS budget). What’s shocking is most of this is preventable. Second Nature exists to solve the diabetes and obesity epidemic. Where the world treats this with calorie counting and diets – Second Nature treats this with behavioural science. We deliver a programme that combats the root causes of unhealthy lifestyles. Since we started 8 years ago, we’ve been commissioned nationally by the NHS to fight chronic disease, won multiple industry awards, and ranked the 12th fastest growing company in the U.K. by Deloitte’s Fast 50.
We’re looking for an Account Manager to join Second Nature and help us scale our product to millions of people – delivering world‑class outcomes and an experience that people love.
The Role
Our NHS & Partnerships team has experienced significant growth in recent years, and as a key member of our team, you’ll help accelerate this upward trajectory by nurturing our relationships with NHS and partner organisations. You’ll build on our reputation as a trusted partner by demonstrating our industry‑leading outcomes, helping clinicians and commissioners understand their needs and blockers to personalise our services for their local population – ensuring Second Nature is accessible to everyone in the UK.
Responsibilities
- Manage partnerships proactively by promptly addressing queries and issues, and building trust and long‑term relationships with key stakeholders.
- Act as the main contact for external stakeholders; you will communicate customer requirements, ensure accountability with relevant teams, and present information back to customers.
- Monitor, optimise and report on the performance of our partnerships, preparing monthly outcome reports, tracking contract KPIs and ensuring targets and expectations are exceeded.
- Build these outcomes into performance reports and presentations, regularly presenting these to contract partners in performance meetings or training sessions.
- Proactively identify and unblock referral pathway bottlenecks while working with our product team to improve the integrated member journey.
- Develop and design materials to showcase programme outcomes and efficacy, using them to educate stakeholders and build advocacy.
- Support local pathway integration with primary care and specialist services for our various NHS programmes.
- Work with our clinical teams to manage variations in service infrastructure and signposting to external services within the NHS and local community.
Essential:
- Bachelor’s degree.
- 1‑3 years of experience in customer‑facing roles, such as account management, client services, customer success, or project coordination.
- An analytical mindset, strong data analysis and reporting capabilities, and proficiency with Excel.
- Comfortable managing multiple customer relationships and complex projects simultaneously, with strong prioritisation and time management skills.
- Excellent written and verbal communication.
- Proactivity, enthusiasm, excellent communication skills and willingness to learn fast.
- Adaptable problem‑solver who eagerly seeks out learning opportunities and approaches challenges with creativity and resilience.
A bonus if:
- Healthcare/NHS sector experience.
- Knowledge of behaviour change or digital health.
- Experience with Metabase or SQL.
- Proficiency with CRM systems.
You can see the impact your work is having on improving thousands of people’s lives. An exciting job at a health‑tech startup. You’ll be able to see first‑hand the impact that we have on improving thousands of people’s lives and tackling the type 2 diabetes and obesity epidemic on a daily basis.
A competitive market salary, bi‑annual performance reviews and awards/bonuses to recognise your contributions. Private medical insurance, provided after your first year with the company. 25 days of holiday plus national holidays, in addition to flexible working hours and autonomy over your workload to support your own wellbeing. Hybrid working policy: 2 days/week in our West London office, the rest of the week remote working. A budget of £200/year to spend on professional development with additional budget available for role‑specific training needs. Option to join the Salary Sacrifice scheme, and Cycle to Work scheme. Quarterly company meet‑ups and socials in London.
Associate Account Manager employer: Second Nature
Contact Detail:
Second Nature Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare and NHS sectors. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. The more connections you make, the better your chances of landing that Associate Account Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or presentation that highlights your achievements in account management or customer success. Tailor it to demonstrate how you can help Second Nature scale its product and improve outcomes for NHS partnerships.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to account management and the healthcare sector. Role-play with a friend or use mock interviews to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Second Nature team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Associate Account Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for tackling obesity and diabetes shine through. We want to see that you genuinely care about making a difference in people's lives, so share why this mission resonates with you!
Tailor Your Experience: Make sure to highlight your relevant experience in customer-facing roles. We’re looking for someone who can manage relationships effectively, so give us examples of how you've done this in the past, especially if it relates to healthcare or partnerships.
Be Clear and Concise: We appreciate good communication skills, so keep your application clear and to the point. Use bullet points where necessary and avoid jargon unless it’s relevant. Remember, we want to understand your qualifications quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Second Nature!
How to prepare for a job interview at Second Nature
✨Know Your Stuff
Before the interview, dive deep into Second Nature's mission and values. Understand how they tackle obesity and diabetes through behavioural science. This will not only show your genuine interest but also help you connect your skills to their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your account management skills and customer-facing experience. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Be Data Savvy
Since the role requires strong data analysis skills, brush up on your Excel capabilities and be ready to discuss how you've used data to drive decisions in previous roles. If you have experience with tools like Metabase or SQL, make sure to mention it!
✨Ask Insightful Questions
Prepare thoughtful questions about the NHS partnerships and how Second Nature measures success. This shows you're not just interested in the role but are also keen on understanding how you can contribute to their mission effectively.