At a Glance
- Tasks: Welcome guests, handle their needs, and create memorable experiences.
- Company: Join room2, a unique hometel brand that values genuine hospitality.
- Benefits: Enjoy competitive pay, growth opportunities, and extra time off.
- Other info: Supportive team culture with real opportunities for career advancement.
- Why this job: Be the first face guests see and make their stay unforgettable.
- Qualifications: Experience in hospitality or customer service is a plus.
The predicted salary is between 22000 - 26000 £ per year.
room2 Hometels is part of Lamington Group. We design and operate hometels, combining practicality with feeling. We recognise the importance of being properly looked after, with a team that pays attention to what guests actually need.
You are a Host at room2, the first face and warm welcome every guest sees upon arrival. You set the tone for their entire stay, greeting guests with genuine warmth, handling their needs with calm professionalism, and connecting them to what they require. You take pride in hospitality, noticing what guests need before they ask, remembering their preferences, and going beyond the expected to make them feel at home.
Your work is visible and important, directly shaping how guests feel about room2. You represent our values with every interaction, being reliable, friendly, and genuinely interested in making people's stays special.
WHO YOU ARE
We hire based on five room2 Values:
- Use Instinct. You read what's needed and act on it.
- Own It. You finish what you start and are honest about what works and what doesn't.
- Include All. You build trust quickly with guests, colleagues, and partners.
- Stay Curious. You ask why and keep learning.
- Think Big. You reject 'good enough' and bring better ideas.
We don't hire for years of hotel experience; we can teach the systems. We can't teach you how to read a room.
WHAT YOU'LL DO
On a good day, you might:
- Welcome guests at check-in and check-out, learn names, answer questions, and make people feel at home.
- Keep guest conversations moving, reply quickly to messages, and share local knowledge.
- Spot needs before guests ask and handle concerns calmly.
- Keep the team informed about special requests and feedback.
- Ensure the front desk runs smoothly and the space feels welcoming.
WHAT YOU'LL BRING
Experience that fits the role:
- 1+ years in hospitality, customer service, or another guest-facing role.
- Experience in a hotel, guesthouse, or similar environment.
- A proven ability to create positive guest experiences.
- Comfortable with everyday admin tasks and keeping guest information organised.
- Warm, friendly, and a strong listener.
- Calm under pressure and proactive by nature.
- Experience with PMS systems, billing processes, and guest messaging tools.
WHY YOU'LL LOVE WORKING HERE
What you get back:
- A supportive team and regular check-ins focused on your development.
- Opportunities for growth within the company.
- Structured onboarding and hands-on training.
- Additional annual leave, company benefits, and time to recharge.
- Friends-and-family rates across our hometels and one free stay.
- Competitive benefits package including pension contributions and wellbeing initiatives.
HOW IT WORKS
Our hiring process:
- Apply by sending your CV and a few lines on why this role caught your eye.
- First conversation: a 30-minute call with the hiring manager.
- On-site visit: meet the team and see the building.
- Offer: if it's a fit, we move quickly.
WE CLOSE THE LOOP
Every applicant hears back from us, yes or no.
FOR EVERYONE
Room2 and Lamington Group are an equal opportunities employer. We welcome applications from every background. If you need any adjustments to take part in our hiring process, let us know when you apply.
READY? Apply now.
Host in Southampton employer: Second Nature Southampton
At Lamington Group, we pride ourselves on being a forward-thinking employer that values sustainability and innovation in the hospitality sector. As a Chef at our room2 hometel in Southampton, you'll enjoy a supportive work culture that encourages creativity and professional growth, alongside competitive pay and unique benefits like free stays at our properties and opportunities for community engagement. Join us in redefining hospitality while working in a dynamic environment that prioritises both people and planet.
