At a Glance
- Tasks: Welcome guests, handle their needs, and create memorable experiences.
- Company: Join room2, a unique hometel brand that values genuine hospitality.
- Benefits: Enjoy competitive pay, growth opportunities, and extra time off.
- Other info: Supportive team culture with real opportunities for career advancement.
- Why this job: Be the first face guests see and make their stay unforgettable.
- Qualifications: Experience in hospitality or customer service is a plus.
The predicted salary is between 22000 - 26000 £ per year.
room2 Hometels is part of Lamington Group. We design and operate hometels, combining practicality with feeling. We recognise the importance of being properly looked after, with a team that pays attention to what guests actually need.
You are a Host at room2, the first face and warm welcome every guest sees upon arrival. You set the tone for their entire stay, greeting guests with genuine warmth, handling their needs with calm professionalism, and connecting them to what they require. You take pride in hospitality, noticing what guests need before they ask, remembering their preferences, and going beyond the expected to make them feel at home.
Your work is visible and important, directly shaping how guests feel about room2. You represent our values with every interaction, being reliable, friendly, and genuinely interested in making people's stays special.
WHO YOU ARE
We hire based on five room2 Values:
- Use Instinct. You read what's needed and act on it.
- Own It. You finish what you start and are honest about what works and what doesn't.
- Include All. You build trust quickly with guests, colleagues, and partners.
- Stay Curious. You ask why and keep learning.
- Think Big. You reject 'good enough' and bring better ideas.
We don't hire for years of hotel experience; we can teach the systems. We can't teach you how to read a room.
WHAT YOU'LL DO
On a good day, you might:
- Welcome guests at check-in and check-out, learn names, answer questions, and make people feel at home.
- Keep guest conversations moving, reply quickly to messages, and share local knowledge.
- Spot needs before guests ask and handle concerns calmly.
- Keep the team informed about special requests and feedback.
- Ensure the front desk runs smoothly and the space feels welcoming.
WHAT YOU'LL BRING
Experience that fits the role:
- 1+ years in hospitality, customer service, or another guest-facing role.
- Experience in a hotel, guesthouse, or similar environment.
- A proven ability to create positive guest experiences.
- Comfortable with everyday admin tasks and keeping guest information organised.
- Warm, friendly, and a strong listener.
- Calm under pressure and proactive by nature.
- Experience with PMS systems, billing processes, and guest messaging tools.
WHY YOU'LL LOVE WORKING HERE
What you get back:
- A supportive team and regular check-ins focused on your development.
- Opportunities for growth within the company.
- Structured onboarding and hands-on training.
- Additional annual leave, company benefits, and time to recharge.
- Friends-and-family rates across our hometels and one free stay.
- Competitive benefits package including pension contributions and wellbeing initiatives.
HOW IT WORKS
Our hiring process:
- Apply by sending your CV and a few lines on why this role caught your eye.
- First conversation: a 30-minute call with the hiring manager.
- On-site visit: meet the team and see the building.
- Offer: if it's a fit, we move quickly.
WE CLOSE THE LOOP
Every applicant hears back from us, yes or no.
FOR EVERYONE
Room2 and Lamington Group are an equal opportunities employer. We welcome applications from every background. If you need any adjustments to take part in our hiring process, let us know when you apply.
READY? Apply now.
Host in Southampton employer: Second Nature Southampton
At Lamington Group, we pride ourselves on being a forward-thinking employer that values sustainability and innovation in the hospitality sector. As a Chef at our room2 hometel in Southampton, you'll enjoy a supportive work culture that encourages creativity and professional growth, alongside competitive pay and unique benefits like free stays at our properties and opportunities for community engagement. Join us in redefining hospitality while working in a dynamic environment that prioritises both people and planet.
StudySmarter Expert Advice🤫
We think this is how you could land Host in Southampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Second Nature Southampton. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Second Nature Southampton
Don't be shy about reaching out to Second Nature Southampton directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Host in Southampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Second Nature Southampton and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Second Nature Southampton
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
