At a Glance
- Tasks: Welcome guests, handle requests, and create memorable experiences.
- Company: Join a supportive team at Second Nature Care, part of the Lamington Group.
- Benefits: Enjoy competitive pay, extra leave, and friends-and-family rates at our hometels.
- Other info: Opportunities for growth and development in a dynamic environment.
- Why this job: Be the warm face that sets the tone for every guest's stay.
- Qualifications: 1+ years in hospitality or customer service, with a knack for making people feel special.
The predicted salary is between 10 - 12 £ per hour.
Second Nature is part of the Lamington Group. We design and operate hometels, combining practicality with feeling. We recognise the importance of being properly looked after. We are looking for people who care about the work in front of them and the people around them.
The Role
You are a Host at Second Nature. You are the first face, the warm welcome, the person every guest sees when they arrive. You greet guests with genuine warmth, handle their needs with calm professionalism, and connect them to what they need. You notice what guests need before they ask, remember their preferences, and go beyond the expected to make them feel at home. You represent our values with every interaction. You're reliable, friendly, and genuinely interested in making people's stays special.
Who you are
These are the Second Nature Values:
- Use Instinct. You read what's needed and act on it.
- Own It. You finish what you start.
- Include All. You build trust quickly with guests, colleagues and partners.
- Stay Curious. You ask why and keep learning.
- Think Big. You reject 'good enough'.
What you'll do
On a good day, you might:
- Welcome guests at check-in and check-out, learn names, answer questions, and make people feel at home from the first hello.
- Keep guest conversations moving, reply quickly to messages.
- Share local knowledge, recommend neighbourhood spots, events, and places guests might not discover on their own.
- Spot needs before guests ask.
- Handle guest concerns calmly, listen, take ownership, and work towards a fair solution.
- Keep the team in the loop, flag special requests, maintenance issues, or feedback.
- Keep the front desk running smoothly.
What you'll bring
Experience that fits the role:
- 1+ years of experience in hospitality, customer service, or another guest-facing role.
- Experience working in a hotel, guesthouse, serviced accommodation, or similar environment.
- A proven ability to create positive guest experiences.
- Comfortable with everyday admin tasks.
- Warm, naturally friendly, and a strong listener.
- Calm under pressure, proactive by nature.
- Experience with PMS check-in/check-out systems, billing processes, OTA platforms, guest messaging tools or upsell platforms.
Why you'll love working here
A team that means it. You’ll work alongside leaders who are present, supportive, and part of the day-to-day operation. Regular check-ins focus on your development.
Growth that’s real. We believe in promoting from within.
Learning, built in. You’ll receive structured onboarding and hands‑on training.
Time off that respects you. Additional annual leave that grows with length of service, company benefits, and time to recharge.
Stay with us, on us. Access friends‑and‑family rates across our hometels and wider group properties.
The day‑to‑day. Competitive benefits package including pension contributions, team support, wellbeing initiatives, and use of gym facilities.
Our hiring process is short, honest, and human. Apply by sending your CV and a few lines on why this role caught your eye. We close the loop; every applicant hears back from us, yes or no.
A note on inclusion. Second Nature and Lamington Group are an equal opportunities employer. We hire based on attitude and ability.
Ready? Apply now.
Host (40 Hours) in Southampton employer: Second Nature Southampton
At Lamington Group, we pride ourselves on being a forward-thinking employer that values sustainability and innovation in the hospitality sector. As a Chef at our room2 hometel in Southampton, you'll enjoy a supportive work culture that encourages creativity and professional growth, alongside competitive pay and unique benefits like free stays at our properties and opportunities for community engagement. Join us in redefining hospitality while working in a dynamic environment that prioritises both people and planet.
StudySmarter Expert Advice🤫
We think this is how you could land Host (40 Hours) in Southampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Second Nature Southampton. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Second Nature Southampton
Don't be shy about reaching out to Second Nature Southampton directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Host (40 Hours) in Southampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Second Nature Southampton and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Second Nature Southampton
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
