Host

Second Nature is part of Lamington Group. We design and operate hometels, combining practicality with feeling. We recognise the importance of being properly looked after, with a team that pays attention to what guests actually need.

You are a Host at Second Nature, the first face and warm welcome every guest sees upon arrival. You set the tone for their entire stay by greeting guests with genuine warmth, handling their needs with calm professionalism, and connecting them to what they require. You take pride in hospitality, noticing what guests need before they ask, remembering their preferences, and going beyond the expected to make them feel at home.

Your work is visible and important, directly shaping how guests feel about Second Nature. You represent our values with every interaction, being reliable, friendly, and genuinely interested in making people's stays special.

Five things we hire for:

• Use Instinct. You read what's needed and act on it.
• Own It. You finish what you start and are honest about what works and what doesn't.
• Include All. You build trust quickly with guests, colleagues, and partners.
• Stay Curious. You ask why and keep learning.
• Think Big. You reject 'good enough' and bring better ideas.

We don't hire for years of hotel experience; we can teach the systems. We can't teach you how to read a room.

What you'll do:

• Welcome guests at check-in and check-out, learn names, answer questions, and make people feel at home.
• Keep guest conversations moving, reply quickly to messages, and share local knowledge.
• Spot needs before guests ask and handle concerns calmly.
• Keep the team informed about special requests and feedback.
• Ensure the front desk runs smoothly and the space feels welcoming.

What you'll bring:

• 1+ years of experience in hospitality or customer service.
• Experience in a hotel or similar environment.
• A proven ability to create positive guest experiences.
• Comfort with everyday admin tasks and keeping guest information organised.
• Warm, friendly, and a strong listener.
• Calm under pressure and proactive.
• Experience with PMS systems and guest messaging tools.

Why you'll love working here:

• A supportive team and regular check-ins focused on your development.
• Opportunities for growth within the company.
• Structured onboarding and hands-on training.
• Additional annual leave, company benefits, and time to recharge.
• Access to friends-and-family rates across our hometels.
• Competitive benefits package including pension contributions and wellbeing initiatives.

Our hiring process:

• Apply by sending your CV and a few lines on why this role caught your eye.
• First conversation: a 30-minute call with the hiring manager.
• On-site visit: meet the team and see the building.
• Offer: if it's a fit, we move quickly.

Every applicant hears back from us, yes or no. We don't ghost.

A note on inclusion: Second Nature and Lamington Group are an equal opportunities employer. We welcome applications from every background and will work with you if you need any adjustments during the hiring process.