At a Glance
- Tasks: Maintain and respond to fire alarms and life safety systems, ensuring top-notch service.
- Company: Join SECOM Plc, a global leader in bespoke security solutions with a strong sustainability ethos.
- Benefits: Competitive salary, award-winning training, and opportunities for career development.
- Other info: Enjoy a supportive culture with excellent growth opportunities in a market-leading company.
- Why this job: Make a real difference in safety while developing your skills in a dynamic environment.
- Qualifications: Experience with fire and life safety systems; customer-focused and tech-savvy.
The predicted salary is between 50000 - 55000 £ per year.
SECOM Plc, part of the global SECOM Group, operates in 22 countries and is a market leader in bespoke security solutions. With award-winning training, a strong sustainability ethos, and a commitment to career development, SECOM is an ideal place to build a secure and rewarding future.
The role involves maintenance and emergency callouts for fire alarms and life safety systems. This includes fire systems, aspirating, PAVA and disabled refuge. You will ensure quality delivery across planned and reactive works, while upholding SLAs and compliance standards. A key part of your role will be first-time fixes and excellent customer communication.
Responsibilities include:
- Attending planned maintenance and reactive visits
- Using SECOM’s digital platform to manage workflows
- Uploading documentation
- Planning routes with NSB
- Ordering parts
- Logging into client portals
- Updating service teams
- Conducting vehicle and ladder checks
- Managing van stock
- Supporting the mobilisation of new contracts
The ideal candidate will have a background in fire and life safety systems, experience with signalling, wireless, and conventional systems. You will be customer-focused, adaptable, and confident using digital tools and reporting systems.
Why apply? Average annual earnings are between fifty to fifty-five thousand.
Service Engineer employer: Secom
SECOM Plc is an exceptional employer, offering a dynamic work environment where Service Engineers can thrive. With a strong focus on career development and award-winning training, employees are empowered to grow their skills while contributing to a sustainable future. The company's commitment to quality service and customer satisfaction, combined with its global presence, makes it an ideal place for those seeking meaningful and rewarding employment in the fire and life safety sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SECOM Plc on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare for interviews by practising common questions related to fire and life safety systems. We want to highlight our experience with signalling and customer communication.
✨Tip Number 3
Be ready to demonstrate your tech-savviness! Familiarise yourself with SECOM’s digital platform and be prepared to discuss how you’ve used similar tools in past roles. It’ll show we’re up to speed with their workflow.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CVs and cover letters to match what SECOM is looking for in a Service Engineer.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with fire and life safety systems. We want to see how your skills match up with what we’re looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Engineer role. Share specific examples of your past work and how it relates to the responsibilities listed in the job description.
Show Off Your Digital Skills:Since we use digital platforms for managing workflows, it’s important to mention any experience you have with similar tools. Let us know how comfortable you are with technology and reporting systems – it’ll give you an edge!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Secom
✨Know Your Fire Systems
Make sure you brush up on your knowledge of fire and life safety systems. Be ready to discuss your experience with different types of systems like aspirating, PAVA, and disabled refuge. This will show that you’re not just familiar with the basics but also understand the specifics that SECOM deals with.
✨Demonstrate Customer Focus
Since excellent customer communication is key in this role, think of examples from your past where you’ve successfully handled customer interactions. Prepare to share how you ensured client satisfaction during maintenance or emergency callouts, as this will highlight your customer-focused approach.
✨Familiarise Yourself with Digital Tools
SECOM uses a digital platform for managing workflows, so it’s crucial to show that you’re comfortable with technology. If you have experience with similar reporting systems or client portals, be sure to mention it. You could even ask about their specific tools during the interview to demonstrate your interest.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and adaptability. Think of situations where you had to make quick decisions during maintenance or emergency situations. Practising these scenarios can help you articulate your thought process clearly during the interview.
