At a Glance
- Tasks: Maintain and respond to emergencies for fire alarms and life safety systems.
- Company: Join SECOM Plc, a global leader in bespoke security solutions.
- Benefits: Earn £50-55k annually, enjoy paid travel, a company vehicle, and health cover.
- Other info: Be part of a sustainable company with exclusive discounts and a positive work culture.
- Why this job: Make a real difference in safety while enjoying flexible working and career growth.
- Qualifications: Experience with fire safety systems and a full UK driving licence required.
SECOM Plc, part of the global SECOM Group, operates in 22 countries and is a market leader in bespoke security solutions. With award-winning training, a strong sustainability ethos, and a commitment to career development, SECOM is an ideal place to build a secure and rewarding future.
The role
Service Engineers, Multi Skilled or FIRE are responsible for maintenance and emergency callouts for fire alarms and life safety systems. This includes fire systems, aspirating, PAVA and disabled refuge. You’ll ensure quality delivery across planned and reactive works, while upholding SLAs and compliance standards. A key part of your role will be first-time fixes and excellent customer communication.
Attending planned maintenance and reactive visits, using SECOM’s digital platform to manage workflows, uploading documentation, planning routes with NSB, ordering parts, logging into client portals, and updating service teams. You’ll conduct vehicle and ladder checks, manage van stock, and support the mobilisation of new contracts.
The ideal candidate
A background in fire and life safety systems, experience with signalling, wireless, conventional & addressable fire alarm systems and compliance. A full UK driving licence is essential. You’ll be customer-focused, adaptable, and confident using digital tools and reporting systems.
Why apply?
- Average Annual earnings fifty to fifty five thousand
- Paid door to door travel
- Company vehicle
- Private dental and health cover
- Life insurance
- Pension
- Cycle-to-work scheme
- Flexible working
- Access to 100s of discounts on hospitality, retail, entertainment via the SECOM Rewards Programme
The Company
SECOM Plc is a leading provider of customised security and fire solutions, and part of the global SECOM Group headquartered in Japan, operating across 22 countries. We are committed not only to protecting people and property, but also to supporting our employees with a strong benefits package, excellent career development opportunities, and access to the SECOM Rewards Programme, which offers exclusive discounts at over 900 UK retailers on groceries, travel, utilities, and more.
Our commitment extends beyond our people to the planet, with sustainability at the heart of our operations. We’ve earned a Gold rating from EcoVadis for our sustainable practices and are actively working towards achieving net-zero emissions. With a 4.3 out of 5 rating on Glassdoor, SECOM is recognised for fostering a positive work environment where employees are valued and supported.
Service Engineer employer: Secom
SECOM Plc is an exceptional employer for Service Engineers, offering a robust benefits package that includes paid travel, a company vehicle, and private health cover. With a strong focus on employee development and sustainability, SECOM fosters a positive work culture where your contributions are valued, and you can thrive in your career while making a meaningful impact on safety and security.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former SECOM employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Service Engineer role. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can confidently discuss fire alarm systems, compliance standards, and customer communication. We want to see that you’re not just a fit on paper but also in practice!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you’ve successfully handled emergency callouts or tricky maintenance tasks. We love candidates who can demonstrate their ability to think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining SECOM and being part of our amazing team.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Engineer role. Highlight your experience with fire and life safety systems, and don’t forget to mention any relevant qualifications or certifications. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with SECOM and how your background makes you a great fit for the team. Keep it concise but engaging – we love a good story!
Show Off Your Digital Skills:Since we use digital platforms for managing workflows, make sure to mention any experience you have with similar tools. Whether it’s logging into client portals or using reporting systems, we want to know you’re comfortable in a tech-savvy environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Secom
✨Know Your Fire Systems
Make sure you brush up on your knowledge of fire and life safety systems, especially the different types like signalling, wireless, and addressable fire alarm systems. Being able to discuss these confidently will show that you're not just familiar with the basics but also understand the complexities involved.
✨Showcase Your Customer Focus
Since excellent customer communication is key in this role, prepare examples from your past experiences where you successfully handled customer interactions. Think about how you resolved issues or improved client satisfaction, as this will demonstrate your customer-centric approach.
✨Familiarise Yourself with Digital Tools
SECOM uses a digital platform for managing workflows, so it’s a good idea to get comfortable with similar tools before your interview. If you have experience with any reporting systems or digital management platforms, be ready to discuss how you used them effectively in your previous roles.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations, such as emergency callouts or planned maintenance visits. Think through your problem-solving strategies and be ready to explain your thought process, as this will highlight your adaptability and technical skills.
