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For Companies At a Glance
- Tasks: Lead and coordinate service activities, supporting engineers and ensuring smooth operations.
- Company: Join SECOM, a leader in security solutions with a dynamic work culture.
- Benefits: Gain hands-on experience, develop technical skills, and enjoy a supportive team environment.
- Why this job: Make a real impact on service quality and customer satisfaction in a fast-paced role.
- Qualifications: Experience in service engineering or field operations, strong organisational and technical skills.
- Other info: Opportunity for career growth and to work closely with a dedicated team.
The predicted salary is between 36000 - 60000 £ per year.
Location: Field-based with some office coordination
Reports to: Regional Service Manager
About the Role
SECOM is looking for a capable and hands-on Contract Service Manager / Project Engineer to support a high-profile customer contract. This is a varied role that combines field leadership, engineer support, technical problem-solving and service coordination. It would suit someone who enjoys being close to the operation, can organise activity effectively and is confident supporting engineers and customers in a fast-moving environment.
Working as part of SECOM’s service operation, you will take a leading role in the day-to-day coordination of service, maintenance and project-related activity. You will work closely with internal teams and customer stakeholders to ensure work is planned properly, engineers are supported and service delivery remains safe, compliant and responsive.
What You Will Be Doing
- You will coordinate daily service activity across a dedicated contract, ensuring engineers are briefed, supported and deployed effectively.
- You will work with customer contacts and internal support teams to plan workstreams, respond to operational issues and maintain continuity across service, installation and decommissioning activity.
- You will provide day-to-day guidance to engineers, offering technical support and practical direction where needed.
- You will also help oversee planned maintenance scheduling, contract reporting, compliance tracking and training requirements to ensure the team remains effective and fully compliant.
- This role also requires a willingness to support the operation directly in the field when required, including occasional practical cover and involvement in contract-specific logistical duties.
What We Are Looking For
We are looking for someone with a strong background in service engineering, service supervision or field operations within CCTV, electronic security or a similar technical service environment. You should have experience coordinating engineers in the field, managing competing priorities and working closely with customers and internal support teams. You will need sound technical knowledge, strong organisational skills and the confidence to make decisions in a live operational setting.
The successful candidate will be practical, reliable and adaptable, with the ability to balance office-based coordination with field-based support. Experience of planned maintenance, compliance oversight and technical service delivery would be highly beneficial.
Why This Role May Appeal
This is an opportunity to take ownership of a visible and important contract role with a high degree of operational involvement. It offers variety, responsibility and the chance to make a direct impact on service quality, team performance and customer satisfaction.
Service Security Manager in Bicester employer: Secom
Contact Detail:
Secom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Security Manager in Bicester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Service Security Manager gig.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in service engineering and field operations. Share specific examples of how you've coordinated engineers and tackled challenges in fast-paced environments.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just wait for the application process. Reach out directly to the hiring manager or team. Express your interest and ask about the role. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Keep it real! During interviews, be honest about your experiences and how you handle operational challenges. Employers appreciate authenticity, and it helps them see how you'd fit into their team. Plus, don’t forget to check out our website for more opportunities!
We think you need these skills to ace Service Security Manager in Bicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in service engineering and any relevant technical knowledge to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've coordinated engineers or managed projects in the past, so we can see your hands-on experience shining through.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention instances where you’ve tackled operational issues or provided technical support. We love candidates who can think on their feet and adapt to fast-moving environments!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Secom
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contract Service Manager / Project Engineer. Familiarise yourself with the key tasks like coordinating service activity and supporting engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Technical Skills
Since this role requires sound technical knowledge, be prepared to discuss your experience with CCTV, electronic security, or similar environments. Bring examples of how you've solved technical problems in the past, as this will highlight your capability to support engineers effectively.
✨Demonstrate Your Organisational Skills
The ability to manage competing priorities is crucial for this position. During the interview, share specific instances where you've successfully coordinated multiple tasks or projects. This will illustrate your organisational skills and your ability to keep everything running smoothly.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you assess if the company is the right fit for you.