At a Glance
- Tasks: Service and maintain security systems, CCTV, and access control platforms.
- Company: Join SECOM Plc, a global leader in security solutions with a positive work culture.
- Benefits: Enjoy flexible working, private dental scheme, gym discounts, and more.
- Other info: Be part of a sustainable company committed to employee growth and community support.
- Why this job: Make a real difference in security while developing your skills in a supportive environment.
- Qualifications: Experience in security systems and good communication skills are essential.
We are currently seeking a HSS Security Service Engineer to work from our busy Hainault Office. Reporting directly to the regional Operations Manager, the role will entail the service and maintenance of Security Systems, access IP CCTV and VMS Platforms.
The Role
- Attend and undertake servicing of security systems, access, IP CCTV and VMS Platforms.
- Attend sites and undertake reactive fault-finding visits and maintenance of installed products.
- Understand specifications, drawings and design standards to ensure the systems are installed to the clients brief and standard.
- Solution finding and problem-solving mentality and methodology.
- Meet deadlines including predefined target times, first fix dates and PMV dates.
- Communicate clearly and concisely with the service team and management regarding customer issues or site problems.
- Carry out all paperwork and electronic reporting to the service team promptly.
- Present a professional appearance at all times.
- Active team member of on call service rota.
- Commercial awareness to ensure the job is delivered within the timescale allocated.
The Candidate
- Good timekeeping.
- Customer orientated.
- Good communication skills.
- Ability to work as part of a team.
- Effective verbal and written skills.
- Computer literate.
Requirements
- Experience in servicing of security alarm systems, CCTV and Access.
- PMV delivery of inspections.
- Hold current qualifications or have relevant experience in security alarm systems.
- Full UK Driving Licence.
- Knowledge of Galaxy Intruder, IP CCTV & Access Control systems.
- Pacom equipment knowledge would be advantageous.
- Understanding of service delivery and current standards.
The Company
SECOM Plc is a leading provider of customised security and fire solutions, and part of the global SECOM Group headquartered in Japan, operating across 22 countries. We are committed not only to protecting people and property, but also to supporting our employees with a strong benefits package, excellent career development opportunities, and access to the SECOM Rewards Programme, which offers exclusive discounts at over 900 UK retailers on groceries, travel, utilities, and more. Our commitment extends beyond our people to the planet, with sustainability at the heart of our operations. We’ve earned a Gold rating from EcoVadis for our sustainable practices and are actively working towards achieving net-zero emissions. With a 4.3 out of 5 rating on Glassdoor, SECOM is recognised for fostering a positive work environment where employees are valued and supported.
The Benefits
- Employee Assistance Programme.
- State of the art IT equipment.
- Volunteer days.
- Flexible Working.
- Private Dental Scheme.
- Life Insurance.
- Cycle to Work Scheme.
- EAP & Counselling Services.
- Discount on Gym Memberships.
HSS Service Engineer in Guildford employer: SECOM Security Systems
SECOM Plc is an exceptional employer, offering a dynamic work environment for Fire & Security Multiskilled Installation Engineers. With a strong focus on employee development through extensive training and clear career progression paths, alongside a comprehensive benefits package that includes private health cover, life insurance, and access to exclusive discounts, SECOM prioritises the well-being and growth of its team. Located within a company that values sustainability and has earned a Gold rating from EcoVadis, employees can take pride in contributing to a positive impact on both their careers and the planet.
