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For Companies At a Glance
- Tasks: Lead and coordinate service activities while supporting engineers and customers in a dynamic environment.
- Company: Join SECOM, a global leader in security and fire solutions with a strong commitment to sustainability.
- Benefits: Enjoy a competitive salary, career development, and exclusive discounts through the SECOM Rewards Programme.
- Why this job: Take ownership of a vital contract role with hands-on involvement and real impact.
- Qualifications: Experience in service engineering, field operations, and strong organisational skills required.
- Other info: Be part of a positive work culture with excellent growth opportunities and a focus on sustainability.
The predicted salary is between 35000 - 45000 £ per year.
SECOM is looking for a capable and hands-on Contract Service Manager / Project Engineer to support a high-profile customer contract. This is a varied role that combines field leadership, engineer support, technical problem-solving, and service coordination. It would suit someone who enjoys being close to the operation, can organise activity effectively, and is confident supporting engineers and customers in a fast-moving environment.
Working as part of SECOM's service operation, you will take a leading role in the day-to-day coordination of service, maintenance, and project-related activity. You will work closely with internal teams and customer stakeholders to ensure work is planned properly, engineers are supported, and service delivery remains safe, compliant, and responsive.
What You Will Be Doing
- You will coordinate daily service activity across a dedicated contract, ensuring engineers are briefed, supported, and deployed effectively.
- You will work with customer contacts and internal support teams to:
- Plan workstreams
- Respond to operational issues
- Maintain continuity across service, installation, and decommissioning activity
- Planned maintenance scheduling
- Contract reporting
- Compliance tracking
- Training requirements
What We Are Looking For
- We are looking for someone with a strong background in:
- Service engineering
- Service supervision
- Field operations within CCTV, electronic security, or a similar technical service environment
- Coordinating engineers in the field
- Managing competing priorities
- Working closely with customers and internal support teams
- Sound technical knowledge
- Strong organisational skills
- Confidence to make decisions in a live operational setting
Why This Role May Appeal
- This is an opportunity to take ownership of a visible and important contract role with a high degree of operational involvement. It offers:
- Variety
SECOM Plc is a leading provider of customised security and fire solutions, and part of the global SECOM Group headquartered in Japan, operating across 22 countries. We are committed not only to protecting people and property, but also to supporting our employees with a strong benefits package, excellent career development opportunities, and access to the SECOM Rewards Programme, which offers exclusive discounts at over 900 UK retailers on groceries, travel, utilities, and more. Our commitment extends beyond our people to the planet, with sustainability at the heart of our operations. We've earned a Gold rating from EcoVadis for our sustainable practices and are actively working towards achieving net-zero emissions. With a 4.3 out of 5 rating on Glassdoor, SECOM is recognised for fostering a positive work environment where employees are valued and supported.
Contract Service Manager / Project Engineer in Bicester employer: SECOM PLC
Contact Detail:
SECOM PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Service Manager / Project Engineer in Bicester
✨Tip Number 1
Get to know the company inside out! Research SECOM's values, projects, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to service engineering and project management. Think about specific examples from your past experiences that demonstrate your skills and how you can add value to SECOM.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Contract Service Manager / Project Engineer in Bicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contract Service Manager / Project Engineer role. Highlight your background in service engineering and field operations, as well as any relevant technical knowledge.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've coordinated engineers or managed competing priorities in the past, and show us your passion for the industry.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention instances where you’ve tackled operational issues or provided technical support. We want to see how you think on your feet and keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with SECOM!
How to prepare for a job interview at SECOM PLC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contract Service Manager / Project Engineer. Familiarise yourself with SECOM's operations, especially in service engineering and field operations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare for Technical Questions
Given the technical nature of the job, be ready to answer questions related to service supervision and compliance tracking. Brush up on your technical knowledge, especially around CCTV and electronic security systems. You might even want to prepare some examples from your past experiences where you successfully solved technical problems.
✨Showcase Your Organisational Skills
Since this role involves coordinating engineers and managing competing priorities, be prepared to discuss how you organise tasks and manage time effectively. Think of specific instances where you successfully juggled multiple responsibilities and how you ensured smooth operations.
✨Demonstrate Your People Skills
This position requires close collaboration with both engineers and customers. Be ready to share examples of how you've built strong relationships in previous roles. Highlight your ability to communicate clearly and support your team, as well as how you handle customer interactions, especially in fast-paced environments.