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- Tasks: Lead a dedicated team to support Hailey in her daily life and personal growth.
- Company: Compassionate organisation focused on empowering individuals with learning disabilities.
- Benefits: Competitive salary, generous leave, training, and career progression opportunities.
- Why this job: Make a real difference in someone's life while developing your leadership skills.
- Qualifications: NVQ 3 in Health & Social Care and experience managing services for vulnerable adults.
- Other info: Join a creative, supportive team that values well-being and personal development.
The predicted salary is between 29250 - 29250 ÂŁ per year.
Please note that we do not offer UK work visa sponsorship; applicants must already have the right to work in the UK.
We are recruiting a Service Manager for Hailey who lives in her own home in Heaton. We are seeking a hands-on enthusiastic Service Manager who can motivate and develop a positive workplace culture within a team. Our service is not one-size fits all – it’s designed around each individual, entirely focused on the person, bespoke to their wants and needs.
You will be responsible for the day-to-day operational service and a team of support workers where you will provide guidance and supervision in a well-led manner.
Why join our team? We prioritise the well-being of our employees, believing in looking after our employees just as much as we do the people we support. Our priorities include offering support, coaching, and a reflective space to help you thrive. Join a collaborative team that works creatively to achieve shared goals.
The benefits of working with us include:
- ÂŁ29,250.00 per annum
- 28 days annual leave + up to 4 additional leave days (1 for each year of service)
- Company pension
- Full induction & ongoing paid training
- Retail discounts
- Medical Cashback Plan (after probation)
- Employee Assistance Programme
- Continuous professional & personal development
- Career progression opportunities
About us: We support adults and young people with learning disabilities, autism, and mental health difficulties to live independently in the community. As a compassionate, person-centred company, we focus on creating individualised support packages that empower people to live fulfilling lives. We believe everyone deserves to have deep, caring and meaningful relationships, the right to grow and develop and have access to a safe and welcoming home. We believe services should be tailored to each individual and that creativity and thinking outside the box are key to delivering bespoke support.
About Hailey: Hailey is involved in the recruitment process for her team, writing a little about herself: Hi, I’m Hailey, I’m 26, and I have a learning disability and frontal lobe impairment, which can make processing information challenging and sometimes cause anxiety or frustration. I can occasionally display behaviours that challenge and need a resilient support team for reassurance. While I have 2:1 support, I am very independent. I’m described as funny, kind, thoughtful, and inquisitive. I’m a girly girl and love pampering activities like getting my hair, nails, and makeup done, and I’m planning to enrol in a hair and beauty course. I’m active, enjoy shopping, spending time at the beach or park, and relaxing with reality TV and music. I’m close to my family, often visiting my mum, and care for my pet rabbit Daisy. In the future, I’d love to get more involved in the community and build friendships with people my age.
About you: You will:
- Put Hailey first and appreciate her for the amazing person she is
- Stand by her through tough times and be resilient
- Assess situations with patience and empathy
- Bring a lively, friendly, and caring personality
- Have a good sense of humour and be able to share jokes and pranks
- Be trustworthy, loyal, and upfront, with strong boundaries
- Follow routines and be flexible and creative when needed
- Communicate well and be reliable and supportive
About the role: We are looking for a Service Manager to:
- Visit Hailey and her team at her home on a regular basis
- Manage Hailey’s team’s training, annual leave and rotas
- Manage the finances within Hailey’s service. This includes Seco Support finances as well as Hailey’s
- Be responsible for ensuring that BrightHR is completed for all team members and up to date
- Complete formal supervisions, probations and appraisals in line with Seco timescales
- Be responsible for updating risk assessments and support plans
- Ensure Hailey’s service is compliant with CQC standards
- Lead reviews and ensure updates are made to Hailey’s support and PBS plan
- Meet regularly with Hailey’s parents and professional team
- Interview and support new team members
- Be part of a local on call service
- Provide direct support to Hailey should this be required
An NVQ 3 or equivalent Health & Social Care Diploma is essential. Minimum 2 years’ experience in managing a service supporting vulnerable adults with autism and learning disabilities. Full training will be provided through Seco Supports induction programme and online learning. Full referencing and a full enhanced check of the Disclosure Barring Service (DBS) will be required for this position.
If you want to join Hailey’s journey and be part of her team, please complete an application. We look forward to hearing from you.
This position has a “genuine occupational requirement” covered under the Sex Discrimination Act 1975 and therefore only applications from Females can be considered.
Service Manager in Gateshead employer: Seco Support
Contact Detail:
Seco Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Gateshead
✨Tip Number 1
Get to know Hailey and her needs before the interview. Research her interests and think about how you can support her in her journey. This will show that you're genuinely interested in the role and ready to make a positive impact.
✨Tip Number 2
Practice your communication skills! Since you'll be working closely with Hailey and her team, being able to express yourself clearly and empathetically is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your creativity during the interview! Think of fun and engaging ways to support Hailey's interests, like her love for pampering activities. This will highlight your ability to tailor support to her unique personality.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our amazing team and making a difference in Hailey's life.
We think you need these skills to ace Service Manager in Gateshead
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and what makes you unique.
Tailor Your Application: Make sure to read the job description carefully and highlight how your skills and experiences align with what we're looking for. Show us why you're the perfect fit for Hailey's team!
Show Your Passion: We love seeing enthusiasm! Share why you're excited about this role and how you can contribute to creating a positive workplace culture. Let us know what motivates you to support individuals like Hailey.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can start the process of getting to know you better!
How to prepare for a job interview at Seco Support
✨Know Hailey and Her Needs
Before the interview, take some time to understand Hailey's background and her specific needs. Familiarise yourself with her interests and challenges, as this will show your genuine commitment to providing tailored support.
✨Showcase Your Leadership Style
Be prepared to discuss your approach to managing a team. Highlight examples of how you've motivated and developed a positive workplace culture in previous roles. This is crucial for demonstrating that you can lead Hailey's support team effectively.
✨Emphasise Empathy and Resilience
During the interview, share experiences where you've had to be patient and empathetic, especially when dealing with challenging situations. This role requires a strong ability to connect with individuals who may have complex needs, so showcasing these qualities is key.
✨Prepare Questions for the Team
Think of insightful questions to ask about the team dynamics and how they support Hailey. This not only shows your interest in the role but also helps you gauge if the environment aligns with your values and work style.