Hotel Receptionist

Hotel Receptionist/ Guest Experience Host

Seckford Hall Hotel & Spa is a magnificent Tudor building in the heart of Suffolk, steeped in history and set amongst 35 acres of private Suffolk countryside. The hotel boasts 40 rooms, a 2 AA rosette restaurant, leisure and spa facilities. We are now recruiting for a Hotel Receptionist to join our Front of House team, to make sure every client and customer has a memorable experience that rocks

You need to be passionate about customer service and always willing to go the extra mile.

Role responsibilities:

• Ensure prompt and courteous check-in and check-out of guests
• Meeting and greeting all guests
• Respond to guest requests and information about the hotel and its surroundings
• Ensure all queries and sales enquiries about the hotel are dealt with swiftly to ensure revenue is maximised for the venue
• General FOH / reception duties

The ideal candidates will possess:

• Great telesales skills and highly computer literate
• Front office experience
• Experience using Rezlynx
• Passionate about delivering a 5* experience
• Work well with all departments to ensure the highest guest experience is always delivered
• High level of customer service skills

Benefits:

• 28 days holiday
• Employee benefits
• Full induction given
• On job training given
• Access to further qualifications to enhance your career
• Working for a company that rocks and is well known throughout the UK for creating incredible memories for its clients and customers
• Free parking on site

This position will work on a shift pattern. Reception is open from 7am to 10pm – with the rota set at least two weeks in advance. Our culture and values welcome people with exceptionally high standards. It takes a certain sort of person to flourish in a multi-dimensional environment such as this. We look for talented, self-motivated and enthusiastic individuals who rock, and will be able to share their passion for providing Suffolk\’s leading luxury experiences.

Job Types: Full-time, Permanent

Pay: £12.75 per hour

Benefits:

• Employee discount
• Free parking
• On-site parking

Work Location: In person