At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences and drive revenue growth.
- Company: Seckford Hall, a charming historic country house hotel.
- Benefits: Enjoy discounts on food, spa treatments, and hotel stays, plus ongoing training.
- Other info: Join a supportive environment with excellent career development opportunities.
- Why this job: Be the heart of guest experiences and make every stay memorable.
- Qualifications: Proven leadership in hospitality with strong communication skills.
The predicted salary is between 24000 - 36000 £ per year.
Are you a natural leader with a passion for creating unforgettable guest experiences — and a sharp eye for revenue growth? Do you thrive in a dynamic, people-focused environment where every day brings new opportunities to delight guests while driving performance? Seckford Hall, a historic country house hotel full of charm and character, is looking for an inspiring Guest Experience Manager to lead our Front Office / Reception team to ensure every guest\'s journey is seamless, personal, and truly rocks
About the Role
As our Guest Experience Manager, you\'ll be the driving force behind our front of house reception operations. From leading and motivating the Guest Experience Hosts and upselling opportunities, you\'ll set the standard for service excellence while ensuring financial success. You\'ll combine hands-on leadership with a strategic approach, making sure every guest leaves with a smile — and a desire to return.
What You\'ll Do
- Lead, motivate, and develop the Guest Experience team to deliver consistently outstanding service.
- Oversee daily front office operations, ensuring smooth check-ins, check-outs, and reservations.
- Produce accurate forecasts and regular performance reports, identifying opportunities for growth.
- Drive upselling and cross-selling initiatives across rooms, F&B, and spa to optimise revenue while enhancing guest stays.
- Anticipate guest needs and implement personalised touches that go above and beyond expectations.
- Collaborate closely with housekeeping, F&B, and spa teams to ensure a seamless guest journey.
- Handle guest feedback with professionalism, care, and a solutions-focused approach.
- Report on guest satisfaction and revenue performance, and implement improvements where needed.
What We\'re Looking For
- A proven leader with experience in hospitality, preferably in a front-of-house role.
- A confident communicator with strong people skills — both with guests and your team.
- Organised, detail-oriented, and able to thrive under pressure.
- A motivator who inspires their team to deliver warm, memorable, and professional service.
Team Benefits at Seckford Hall
Working with us means enjoying a supportive, rewarding environment — and some fantastic perks:
Spa
- 25% off spa treatments & retail
- Complimentary spa access when booking a treatment
Food, Beverage & Hotel Stays
- 50% off food & drinks for up to 4 guests
- Excellent discounted overnight rates
Events
- Complimentary room hire for family events (subject to availability)
Wellbeing & Rewards
- Support from Hospitality Action
- Simply Health plan (for supervisors & above)
- Ongoing training & development programmes
- Quarterly team events & celebrations
- Recognition awards: Solo Artist of the Month, Rock Star of the Quarter & Platinum Artist of the Year
Local Discounts
- Discount at Honey & Harvey
- Discounted Jimmy\'s Farm tickets
- Discounted Gym Membership with Snap Fitness
Job Types: Full-time, Permanent
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Experience:
- Hotel Front Office: 2 years (preferred)
Job Types: Full-time, Permanent
Pay: Up to £30,000.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
Work Location: In person
Hotel Reception Manager in Essex employer: SECKFORD HALL HOTEL AND SPA
Seckford Hall is an exceptional employer that fosters a vibrant and supportive work culture, perfect for those passionate about hospitality. With a focus on employee growth through ongoing training and development programmes, team members enjoy unique benefits such as discounted spa treatments, food, and hotel stays, alongside opportunities to celebrate achievements in a dynamic environment. Join us in creating unforgettable guest experiences while thriving in a historic setting that values both personal and professional development.
Contact Details:
SECKFORD HALL HOTEL AND SPA Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Reception Manager in Essex
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like SECKFORD HALL HOTEL AND SPA. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to SECKFORD HALL HOTEL AND SPA
Don't be shy about reaching out to SECKFORD HALL HOTEL AND SPA directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Reception Manager in Essex
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about SECKFORD HALL HOTEL AND SPA and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at SECKFORD HALL HOTEL AND SPA
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
