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- Tasks: Provide technical support for cutting-edge railway electronics and ensure customer satisfaction.
- Company: Join a global leader in high-power electrical equipment with a rich Swiss engineering heritage.
- Benefits: Enjoy flat hierarchies, direct communication, and opportunities for personal and professional growth.
- Why this job: Make a real impact in the railway industry while working with innovative technology.
- Qualifications: Technical education in electronics and 3+ years of hands-on experience required.
- Other info: Dynamic work environment with travel opportunities and a focus on collaboration.
The predicted salary is between 36000 - 60000 £ per year.
With over 140 years of Swiss engineering heritage, Sécheron Hasler Group is a global leader in high-power electrical and electronic equipment. Our solutions power railways, renewable energy, DC and AC networks, and industrial systems worldwide trusted for their precision, reliability, and innovation. HaslerRail AG is proud of its more than 130-years tradition in the field of railway technology. With its headquarters in Bern, Switzerland, we are the world leader in on-board electronics for railway vehicles with a steadily growing product portfolio. All over the world, the name Hasler is synonymous with Swiss quality in the railway market.
For the expansion of our team, we are seeking to hire in Manchester a dynamic and motivated Customer Service Technician.
Responsibilities:- Provide technical support and service for HaslerRail's on-board electronics (data recorders, HMIs, speed sensors, energy metering, gateways).
- Ensure high availability and safety for customer fleets through troubleshooting, repairs, calibrations, and training.
- Diagnose and resolve hardware/software issues.
- Perform repairs, overhauls, and calibrations (workshop & field).
- Deliver preventive maintenance under SLAs.
- Provide customer training and technical support.
- Collaborate with engineering and quality teams for improvements.
- Ensure compliance with safety and railway standards.
- Technical education in electronics/electromechanics.
- 3+ years hands-on repair/testing experience.
- Knowledge of railway electronics and communication systems (WTB/MVB/Ethernet).
- English required; German/French a plus.
- Willingness to travel (20-30%).
- Customer-oriented, precise, proactive.
- Familiarity with the railway or broader transportation sector.
- Previous exposure to CRM systems and digital service platforms.
- Ability to interpret basic technical documentation or schematics.
We foster flat hierarchies and direct communication, enabling quick decisions and strong collaboration across all levels. You'll be trusted with real responsibility and encouraged to take initiative, with plenty of opportunities to grow both personally and professionally.
Customer Service Technician in Manchester employer: Sécheron SA
Contact Detail:
Sécheron SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Technician in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Sécheron Hasler Group on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge related to railway electronics. Be ready to discuss your hands-on experience and how it relates to the role of Customer Service Technician.
✨Tip Number 3
Show off your customer service skills! Think of examples where you’ve gone above and beyond for a customer. This will highlight your proactive and customer-oriented approach, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Service Technician in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical education and hands-on experience in electronics. We want to see how your skills align with the role of a Customer Service Technician, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about railway technology and how your customer-oriented approach can benefit our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We’re looking for proactive individuals who can troubleshoot effectively, so let us know how you’ve tackled challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at HaslerRail!
How to prepare for a job interview at Sécheron SA
✨Know Your Tech
Brush up on your technical knowledge related to railway electronics and communication systems. Be ready to discuss your hands-on experience with data recorders, HMIs, and speed sensors. Showing that you understand the specifics of the equipment will impress the interviewers.
✨Show Your Customer Focus
Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or trained customers effectively. This role is all about being customer-oriented, so demonstrating your proactive approach will be key.
✨Be Ready to Troubleshoot
Expect to face some technical scenarios during the interview. Practice troubleshooting common hardware/software issues related to on-board electronics. Being able to think on your feet and demonstrate your problem-solving skills will set you apart.
✨Understand the Company Culture
Familiarise yourself with Sécheron Hasler Group's values and their commitment to Swiss quality. Show that you align with their flat hierarchies and collaborative spirit. Mention how you can contribute to their team dynamics and growth opportunities.
