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For Companies At a Glance
- Tasks: Provide technical support for cutting-edge railway electronics and ensure customer satisfaction.
- Company: Join a global leader in high-power electrical equipment with a rich Swiss heritage.
- Benefits: Enjoy flat hierarchies, direct communication, and opportunities for personal and professional growth.
- Why this job: Make a real impact in the railway industry while developing your technical skills.
- Qualifications: Technical education in electronics and 3+ years of hands-on repair experience required.
- Other info: Dynamic work environment with travel opportunities and a focus on collaboration.
The predicted salary is between 30000 - 42000 £ per year.
With over 140 years of Swiss engineering heritage, Sécheron Hasler Group is a global leader in high-power electrical and electronic equipment. Our solutions power railways, renewable energy, DC and AC networks, and industrial systems worldwide trusted for their precision, reliability, and innovation.
HaslerRail AG is proud of its more than 130-years tradition in the field of railway technology. With its headquarters in Bern, Switzerland, we are the world leader in on-board electronics for railway vehicles with a steadily growing product portfolio. All over the world, the name Hasler is synonymous with Swiss quality in the railway market. For the expansion of our team, we are seeking to hire in Manchester a dynamic and motivated Customer Service Technician.
Main Tasks
- Provide technical support and service for HaslerRail’s on-board electronics (data recorders, HMIs, speed sensors, energy metering, gateways).
- Ensure high availability and safety for customer fleets through troubleshooting, repairs, calibrations, and training.
- Diagnose and resolve hardware/software issues.
- Perform repairs, overhauls, and calibrations (workshop & field).
- Deliver preventive maintenance under SLAs.
- Provide customer training and technical support.
- Collaborate with engineering and quality teams for improvements.
- Ensure compliance with safety and railway standards.
Requirements
- Technical education in electronics/electromechanics.
- 3+ years hands-on repair/testing experience.
- Knowledge of railway electronics and communication systems (WTB/MVB/Ethernet).
- English required; German/French a plus.
- Willingness to travel (20–30%).
- Customer-oriented, precise, proactive.
- Familiarity with the railway or broader transportation sector.
- Previous exposure to CRM systems and digital service platforms.
- Ability to interpret basic technical documentation or schematics.
Benefits
We foster flat hierarchies and direct communication, enabling quick decisions and strong collaboration across all levels. You’ll be trusted with real responsibility and encouraged to take initiative, with plenty of opportunities to grow both personally and professionally.
Customer Service Technician (Hiring Immediately) in Manchester employer: Sécheron Hasler Group
Contact Detail:
Sécheron Hasler Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Technician (Hiring Immediately) in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the railway and electronics sectors, especially those who work at Sécheron Hasler Group. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! When you get the chance for an interview or a casual meet-up, be ready to discuss your hands-on experience with railway electronics. Share specific examples of how you've tackled technical challenges.
✨Tip Number 3
Be proactive! If you see a problem or an area for improvement in their current systems, don’t hesitate to bring it up. This shows you're not just looking for a job, but you're genuinely interested in contributing to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Sécheron Hasler Group.
We think you need these skills to ace Customer Service Technician (Hiring Immediately) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical education and hands-on experience in electronics. We want to see how your skills match up with the requirements, so don’t be shy about showcasing your railway electronics knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your proactive approach can benefit our team. Let us know why you’re the perfect fit for the Customer Service Technician role.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love seeing candidates who can think on their feet and tackle challenges head-on, especially in the railway sector!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re keen on joining our team at HaslerRail!
How to prepare for a job interview at Sécheron Hasler Group
✨Know Your Tech
Brush up on your knowledge of railway electronics and communication systems. Be ready to discuss your hands-on experience with data recorders, HMIs, and speed sensors. Showing that you understand the technical aspects will impress the interviewers.
✨Show Your Customer Focus
Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or trained customers effectively. This role is all about being customer-oriented, so highlight your proactive approach.
✨Demonstrate Problem-Solving Skills
Be ready to tackle hypothetical troubleshooting scenarios during the interview. Practice explaining your thought process for diagnosing and resolving hardware/software issues. This will showcase your analytical skills and technical expertise.
✨Familiarise Yourself with Safety Standards
Research the safety and railway standards relevant to the role. Be prepared to discuss how you ensure compliance in your work. This shows that you take safety seriously and understand its importance in the railway industry.