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- Tasks: Provide technical support and service for cutting-edge railway electronics.
- Company: Join a global leader in high-power electrical equipment with Swiss engineering heritage.
- Benefits: Enjoy flat hierarchies, direct communication, and opportunities for personal and professional growth.
- Why this job: Make a real impact in the railway sector while developing your technical skills.
- Qualifications: Technical education in electronics and 3+ years of hands-on repair experience required.
- Other info: Dynamic work environment with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
With over 140 years of Swiss engineering heritage, Sécheron Hasler Group is a global leader in high-power electrical and electronic equipment. Our solutions power railways, renewable energy, DC and AC networks, and industrial systems worldwide trusted for their precision, reliability, and innovation. HaslerRail AG is proud of its more than 130-years tradition in the field of railway technology. With its headquarters in Bern, Switzerland, we are the world leader in on-board electronics for railway vehicles with a steadily growing product portfolio. All over the world, the name Hasler is synonymous with Swiss quality in the railway market.
For the expansion of our team, we are seeking to hire in Manchester a dynamic and motivated Customer Service Technician.
Responsibilities- Provide technical support and service for HaslerRail’s on-board electronics (data recorders, HMIs, speed sensors, energy metering, gateways).
- Ensure high availability and safety for customer fleets through troubleshooting, repairs, calibrations, and training.
- Diagnose and resolve hardware/software issues.
- Perform repairs, overhauls, and calibrations (workshop & field).
- Deliver preventive maintenance under SLAs.
- Provide customer training and technical support.
- Collaborate with engineering and quality teams for improvements.
- Ensure compliance with safety and railway standards.
- Technical education in electronics/electromechanics.
- 3+ years hands-on repair/testing experience.
- Knowledge of railway electronics and communication systems (WTB/MVB/Ethernet).
- English required; German/French a plus.
- Willingness to travel (20–30%).
- Customer-oriented, precise, proactive.
- Familiarity with the railway or broader transportation sector.
- Previous exposure to CRM systems and digital service platforms.
- Ability to interpret basic technical documentation or schematics.
We foster flat hierarchies and direct communication, enabling quick decisions and strong collaboration across all levels. You’ll be trusted with real responsibility and encouraged to take initiative, with plenty of opportunities to grow both personally and professionally.
Customer Service Technician in Manchester employer: Sécheron Hasler Group
Contact Detail:
Sécheron Hasler Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Technician in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Sécheron Hasler Group on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Be ready to discuss your hands-on experience with railway electronics and how you've tackled troubleshooting in the past.
✨Tip Number 3
Show off your customer service skills! Think of examples where you've gone above and beyond for a customer, especially in technical support roles. This will highlight your proactive and customer-oriented approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Customer Service Technician in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical education and hands-on experience in electronics. We want to see how your skills match up with the requirements, so don’t be shy about showcasing your railway electronics knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your proactive approach can benefit our team. Let us know why you’re the perfect fit for HaslerRail!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love candidates who can think on their feet and tackle challenges head-on, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sécheron Hasler Group
✨Know Your Tech
Brush up on your knowledge of railway electronics and communication systems. Be ready to discuss specific technologies like data recorders and HMIs, as well as any hands-on experience you've had with repairs or calibrations.
✨Show Your Customer Focus
Prepare examples that highlight your customer service skills. Think about times when you went above and beyond to resolve an issue or provided training to clients. This will demonstrate your proactive and customer-oriented approach.
✨Be Ready to Troubleshoot
Expect technical questions that require you to diagnose and resolve hardware or software issues. Practise explaining your thought process clearly, as this will show your problem-solving skills and technical expertise.
✨Understand the Company Culture
Familiarise yourself with Sécheron Hasler Group's values and their commitment to quality and innovation. Be prepared to discuss how you can contribute to their flat hierarchies and collaborative environment, showcasing your initiative and willingness to grow.
