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- Tasks: Manage customer service repairs and ensure smooth workflow across departments.
- Company: Join a global leader in high-power electrical equipment with a rich Swiss heritage.
- Benefits: Enjoy a supportive environment with opportunities for personal and professional growth.
- Why this job: Be the key link between customers and our innovative solutions, making a real impact.
- Qualifications: Strong communication skills and proficiency in MS Office; ERP experience is a plus.
- Other info: Flat hierarchies and direct communication foster collaboration and quick decision-making.
The predicted salary is between 30000 - 42000 £ per year.
With over 140 years of Swiss engineering heritage, Sécheron Hasler Group is a global leader in high-power electrical and electronic equipment. Our solutions power railways, renewable energy, DC and AC networks, and industrial systems worldwide, trusted for their precision, reliability, and innovation.
HaslerRail AG is proud of its more than 130‐years tradition in the field of railway technology. With its headquarters in Bern, Switzerland, we are the world leader in on‐board electronics for railway vehicles with a steadily growing product portfolio. All over the world, the name Hasler is synonymous with Swiss quality in the railway market.
For the expansion of our team, we are seeking to hire in Manchester a dynamic and motivated Customer Service Administrator.
Main Tasks:- Manage the full lifecycle of Customer Service repairs: service requests, quotations, order confirmations, reports, shipping, and invoicing.
- Act as the main interface with customers for the SHUK Service Center; attend meetings when required.
- Handle customer inquiries, ensuring timely and accurate responses aligned with company guidelines.
- Coordinate with internal departments and other HaslerRail sites to ensure smooth workflow and administrative support.
- Verify data accuracy in customer documents (RMA forms, purchase orders).
- Prepare quotations and provide regular status/planning reports to customers and subsidiaries.
- Follow up on purchase orders to close RMA processes promptly.
- Support shipping, invoicing, and finance-related issues.
- Maintain active communication across departments and service sites.
- Ensure efficient administrative operations from RMA creation to shipping.
- Use internal tools: ORACLE, HART, Improve, Cinnamon, Excel Planning sheets, IOTRAINS.
- Strong communication skills (written and verbal) in English; additional languages (e.g., German or French) are a plus.
- Proficiency in MS Office and experience with ERP systems.
- Excellent organizational skills.
- Ability to manage multiple tasks and prioritise effectively.
- Customer-oriented mindset with problem-solving skills.
- Strong administrative and organizational skills to manage repair lifecycle and customer service processes.
- Proficiency with internal tools (ORACLE, HART, Improve, Cinnamon, Excel, IOTRAINS).
- Attention to detail for data accuracy and compliance.
- Ability to coordinate with multiple stakeholders and manage shipping/invoicing tasks.
- Problem-solving and customer-focused mindset.
We foster flat hierarchies and direct communication, enabling quick decisions and strong collaboration across all levels. You'll be trusted with real responsibility and encouraged to take initiative, with plenty of opportunities to grow both personally and professionally.
Customer Service Administrator in Manchester employer: Sécheron Hasler Group
Contact Detail:
Sécheron Hasler Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in customer service. This will help you tailor your answers and show you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! Since this role requires strong verbal and written abilities, consider doing mock interviews with friends or using online resources. The more comfortable you are, the better you'll perform.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Sécheron Hasler Group.
We think you need these skills to ace Customer Service Administrator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Administrator role. Highlight your relevant experience and skills, especially those related to customer service and administrative tasks. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Keep it concise but engaging – we love a good story!
Show Off Your Skills: Don’t forget to showcase your communication and organisational skills in your application. Mention any experience with ERP systems or tools like Excel, as these are super important for the role. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s just a click away!
How to prepare for a job interview at Sécheron Hasler Group
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Research Sécheron Hasler Group's history, their role in railway technology, and the specific responsibilities of a Customer Service Administrator. This will help you answer questions confidently and show your genuine interest.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively handled customer inquiries or resolved issues in the past. This will demonstrate your customer-oriented mindset and problem-solving abilities.
✨Get Familiar with the Tools
Brush up on your knowledge of the internal tools mentioned in the job description, like ORACLE and Excel. If you have experience with similar ERP systems, be ready to discuss that. Showing that you're tech-savvy can give you an edge over other candidates.
✨Be Organised and Proactive
During the interview, highlight your organisational skills and ability to manage multiple tasks. Share specific examples of how you've prioritised effectively in previous roles. This aligns with the company's emphasis on efficient administrative operations and taking initiative.
