At a Glance
- Tasks: Provide technical support for cutting-edge railway electronics and ensure customer satisfaction.
- Company: Join a global leader in high-power electrical equipment with a rich Swiss heritage.
- Benefits: Enjoy competitive pay, travel opportunities, and a supportive work environment.
- Other info: Experience a flat hierarchy and direct communication for rapid career growth.
- Why this job: Make a real impact in the railway industry while developing your skills.
- Qualifications: Technical knowledge in electronics and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
With over 140 years of Swiss engineering heritage, Sécheron Hasler Group is a global leader in high-power electrical and electronic equipment. Our solutions power railways, renewable energy, DC and AC networks, and industrial systems worldwide trusted for their precision, reliability, and innovation. HaslerRail AG is proud of its more than 130-year tradition in the field of railway technology. With its headquarters in Bern, Switzerland, we are the world leader in on-board electronics for railway vehicles with a steadily growing product portfolio. All over the world, the name Hasler is synonymous with Swiss quality in the railway market.
For the expansion of our team, we are seeking to hire in Manchester a dynamic and motivated Customer Service Technician.
Main Tasks- Provide technical support and service for HaslerRail’s on-board electronics (data recorders, HMIs, speed sensors, energy metering, gateways).
- Ensure high availability and safety for customer fleets through troubleshooting, repairs, calibrations, and training.
- Diagnose and resolve hardware/software issues.
- Perform repairs, overhauls, and calibrations (workshop German/French a plus).
- Willingness to travel (20–30%).
- Customer-oriented, precise, proactive.
- Familiarity with the railway or broader transportation sector.
- Previous exposure to CRM systems and digital service platforms.
- Ability to interpret basic technical documentation or schematics.
We foster flat hierarchies and direct communication, enabling quick decisions and strong collaboration across all levels. You’ll be trusted with real responsibility and encouraged to take initiative, with plenty of opportunities to grow both personally and professionally.
Customer Service Technician employer: Sécheron Hasler Group
At Sécheron Hasler Group, we pride ourselves on our rich Swiss engineering heritage and commitment to innovation, making us an exceptional employer for a Customer Service Technician in Manchester. Our collaborative work culture promotes direct communication and empowers employees to take initiative, while offering ample opportunities for personal and professional growth. Join us to be part of a global leader in railway technology, where your contributions will directly impact the safety and reliability of transportation systems worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Technician
✨Tip Number 1
Network like a pro! Reach out to current employees at Sécheron Hasler Group on LinkedIn. A friendly message can go a long way in getting your foot in the door and showing your genuine interest in the Customer Service Technician role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge related to on-board electronics. Be ready to discuss how you would troubleshoot common issues, as this will demonstrate your proactive approach and customer-oriented mindset.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Use real-life examples from your past experiences where you successfully diagnosed and resolved hardware or software issues. This will highlight your ability to handle the responsibilities of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining our team and contributing to our legacy of Swiss quality in the railway market.
We think you need these skills to ace Customer Service Technician
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction. We love candidates who are proactive and customer-oriented!
Highlight Relevant Experience:Make sure to showcase any experience you have with technical support or the railway industry. If you've worked with CRM systems or digital service platforms, mention that too! We want to see how your background aligns with our needs.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate candidates who can communicate effectively, just like we do with our customers!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Sécheron Hasler Group
✨Know Your Tech
Make sure you brush up on the technical aspects of the role. Familiarise yourself with on-board electronics, data recorders, and any relevant hardware or software issues. Being able to discuss these topics confidently will show that you're serious about the position.
✨Show Your Customer Focus
Since this role is all about customer service, be prepared to share examples of how you've successfully resolved customer issues in the past. Highlight your proactive approach and how you ensure high availability and safety for clients.
✨Be Ready to Troubleshoot
Expect to face some hypothetical troubleshooting scenarios during the interview. Practice explaining your thought process when diagnosing and resolving issues. This will demonstrate your problem-solving skills and technical knowledge.
✨Emphasise Your Willingness to Learn
With the ever-evolving technology in the railway sector, showing a willingness to learn and adapt is crucial. Talk about any previous experiences where you took the initiative to learn new skills or technologies, especially if they relate to CRM systems or digital service platforms.
