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- Tasks: Support day-to-day operations and resolve customer queries in a dynamic team environment.
- Company: Seccl is an innovative investment platform on a mission to transform the investment industry.
- Benefits: Enjoy flexible working, generous holiday, learning budgets, and health perks.
- Why this job: Join a fast-paced team where your problem-solving skills can make a real impact.
- Qualifications: Ideal for proactive self-starters with strong data analysis skills and a passion for learning.
- Other info: Embrace a culture of collaboration and continuous improvement in a rapidly growing company.
The predicted salary is between 30000 - 35000 £ per year.
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This range is provided by Seccl. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Hybrid role to be based in our Bath or Edinburgh office (2-3 days in the office).
About Us
Seccl is the Octopus-owned embedded investment platform that’s on a mission to helping more people to invest – and invest well.
We’re B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We\’ve been growing fast and will scale even faster over the next few years.
We’re also proud to be part of Octopus, the £multi billion group that\’s on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money.
Check out the Seccl website for the latest on our products and our mission to shape the future of investments.
The role
Our operations analysts are part of collaborative, cross-functional teams united by an absolute focus on problem-solving, innovating, and delivering great customer outcomes. These are teams of experts, big thinkers, and fast learners who love to get stuff done.
As an Operations analyst in our SIPP team, you’ll play a vital role in supporting the smooth running of our day-to-day operations.
You\’ll have a brilliantly varied role working across essential processes within the Seccl SIPP space—working across the business and with your team to identify and resolve technical issues, see customer requests through to resolution, and ensure we’re always meeting our SLAs. You\’ll work collaboratively with our other ops teams, alongside customer success, product owners and engineers.
You\’ll be a proactive problem solver and a fast learner with a strong work ethic and tons of energy. We’re ideally looking for candidates who have previous experience in a similar role or if you don\’t, can really show us why you\’d be a great fit here.
This is an exciting, varied and fast-paced role with an enormous opportunity to create impact and develop in your career.
On a typical day you will be…
- Working closely with internal teams and key third parties to complete core SIPP processes—ensuring customers\’ money and investments are managed smoothly and accurately
- Proactively investigating and resolving technical issues or customer queries, always keeping the client front and centre
- Analysing data to spot trends or root causes and using your insights to improve how we operate
- Completing daily reconciliations and ensuring accurate reporting to meet regulatory and business standards
- Supporting your Operations delivery lead with regular reporting and updates to the wider business and regulators
- Collaborating with product, engineering and customer-facing teams to explore better ways of working and help us scale
- Reviewing and suggesting improvements to workflows and processes—bringing a continuous improvement mindset to everything you do
- Supporting other areas of Operations as needed and helping to train new team members
This role’s for you if you…
- Are a proactive self-starter who loves solving problems and making things happen
- Have a good understanding of tax wrappers like DC Pensions, ISAs, and JISAs—or are keen to learn quickly
- Take a high level of ownership for delivering great client outcomes
- Are resilient and calm under pressure, thriving in a fast-paced, dynamic and collaborative environment with lots of change
- Are a collaborative team player with great communication skills, working effectively across teams to get the job done
- Have strong data analysis skills and are comfortable working with complex data sets, along with excellent attention to detail
- Are organised and take responsibility for managing your tasks and daily activities
This role isn’t for you if…
- You rely on a lot of top-down direction. Here, you’ll have a lot of freedom and ownership of your role, and you’ll be expected to shape your own progression
- You’re not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet
- You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen
- You don’t like change. You’ll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty
What’s In It For You…
We offer a generous mix of benefits for the things that really matter to our people, including:
A salary between £30,000 and £35,000 – dependant on experience + reviewed annually
27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave
Two volunteering days per year
Option to work abroad for up to six weeks a year
Secclbrate – our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget
Length of service award – one month paid sabbatical at eight years
6% employer pension contribution, and life assurance
Private medical insurance with AXA Health
Enhanced Parental leave
MacBook and up to £500 home office set up budget
£750 per person learning budget
Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace
Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy
Perkbox – Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts
Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing
Our culture
We\’re proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation.
Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team.
Interview process
Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following a video screening task):
- First stage – 45 mins competencies-based interview with the hiring manager and another member of the team
We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out and you should expect to hear back from us within one to two weeks of applying.
Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If this sounds like your kind of thing, we encourage you to apply even if you don’t tick every box. We’d love to hear from you!
Compensation Range: £30K – £35K
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Operations analyst - SIPP employer: Seccl
Contact Detail:
Seccl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations analyst - SIPP
✨Tip Number 1
Familiarise yourself with the SIPP (Self-Invested Personal Pension) landscape. Understanding the nuances of tax wrappers and investment options will not only help you in the role but also impress the interviewers with your proactive approach.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've tackled challenges in previous roles. Be ready to discuss specific situations where you identified issues and implemented solutions, as this aligns perfectly with the responsibilities of an Operations Analyst.
✨Tip Number 3
Research Seccl's mission and values thoroughly. Being able to articulate how your personal values align with theirs during the interview can set you apart from other candidates and demonstrate your genuine interest in the company.
✨Tip Number 4
Prepare insightful questions for your interviewers about the team dynamics and the company's future plans. This shows that you're not just interested in the role, but also in how you can contribute to the company's growth and success.
We think you need these skills to ace Operations analyst - SIPP
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp what Seccl is looking for in an Operations Analyst. Pay attention to the skills and experiences they value, such as problem-solving, data analysis, and collaboration.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Use specific examples from your past roles that demonstrate your ability to solve problems and work collaboratively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are a great fit for Seccl and how your values align with their mission to transform the investment industry.
Prepare for the Interview: Anticipate questions related to your problem-solving abilities and experience with data analysis. Prepare examples that illustrate your skills and be ready to discuss how you can contribute to Seccl's goals.
How to prepare for a job interview at Seccl
✨Understand the Role
Make sure you have a solid grasp of what an Operations Analyst in the SIPP team does. Familiarise yourself with key responsibilities like problem-solving, data analysis, and customer service. This will help you demonstrate your understanding during the interview.
✨Show Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or improved processes. Seccl values proactive problem solvers, so be ready to discuss how you approach challenges and find solutions.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in Seccl and helps you assess if it's the right fit for you.
✨Demonstrate Your Data Analysis Skills
Since the role involves working with complex data sets, be prepared to discuss your experience with data analysis. Highlight any tools or methodologies you’ve used and how they contributed to better decision-making in your previous roles.