At a Glance
- Tasks: Manage customer portfolios and lead escalations to enhance client experiences.
- Company: Join Seccl, a forward-thinking fintech company with a focus on customer success.
- Benefits: Enjoy a competitive salary, 27 days holiday, and hybrid work options.
- Other info: Opportunity to grow your career in a supportive and innovative team.
- Why this job: Make a real difference in customer experiences while working in a dynamic fintech environment.
- Qualifications: Solid fintech background and strong communication skills are essential.
The predicted salary is between 60000 - 75000 £ per year.
Seccl is seeking a Customer Success Manager to manage portfolios for customer firms in Edinburgh or London.
This role involves leading escalations, ensuring effective communication, and enhancing customer experiences with our technology.
The ideal candidate will have a solid fintech background and be comfortable interfacing between clients and internal teams.
Benefits include a competitive salary, 27 days holiday, and the option for hybrid work.
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We think you need these skills to ace Hybrid Customer Success Manager - Fintech & Escalation Leader
Customer Success Management
Escalation Management
Effective Communication
Fintech Knowledge
Client Interfacing
Portfolio Management
Technology Proficiency
