At a Glance
- Tasks: Manage customer relationships and resolve complex issues to enhance service quality.
- Company: Seccl, a leading FinTech firm with a focus on customer success.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a collaborative team in a fast-paced environment with great career prospects.
- Why this job: Make a real impact by driving customer satisfaction and success in a dynamic industry.
- Qualifications: Experience in customer success and strong analytical skills.
The predicted salary is between 50000 - 70000 £ per year.
Seccl, Edinburgh or London, hybrid role, is seeking a Customer Success Manager to manage a portfolio of customer firms and drive outstanding service.
You will own escalations, collaborate with operations, product and engineering to resolve complex issues and deliver fast, high‑quality outcomes.
In this role you’ll build strong relationships, analyze data to spot risks and opportunities, and guide customers through our UI and processes to enhance their experience and value with Seccl.
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We think you need these skills to ace FinTech Customer Success Manager — Escalations & Growth
Customer Relationship Management
Escalation Management
Collaboration
Data Analysis
Problem-Solving Skills
Communication Skills
User Interface (UI) Navigation
