Account manager

About us

Seccl is the Octopus-owned embedded investment platform that is on a mission to help more people invest - and invest well. We are B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry for the better. We have been growing fast and will scale even faster over the next few years.

The role

We are on the hunt for an experienced Account Manager to join our team to take ownership of some of our key customer relationships - helping them unlock the full value of our technology, making sure we continue to deliver a world-class experience and enabling them to smash their commercial ambitions. You will be a strategic partner to your own portfolio of customers - trusted at every level of their organisation, from day-to-day teams to senior leaders and exec. You will be accountable for strengthening relationships, driving adoption of our products, and shaping growth opportunities that support both theirs and Seccl's commercial goals. You will also play a key role inside Seccl - bringing the customer voice into the heart of our business, influencing product direction, and collaborating across teams to deliver a market-leading experience.

On a typical day you will:

• Own and lead a portfolio of strategic customer accounts, building trusted partnerships across all levels of the business.
• Develop tailored account strategies which drive customer growth and deliver on their (and our) commercial objectives.
• Lead governance and service reviews, positioning Seccl as their long-term, strategic partner.
• Identify and progress commercial opportunities (renewals, upsell, cross-sell), working closely with the wider commercial team.
• Act as the escalation point for complex or sensitive issues, balancing customer empathy with commercial pragmatism.
• Collaborate across product, customer support, launch and beyond to deliver a seamless, joined-up experience.
• Capture and amplify customer feedback, influencing Seccl's roadmap and future proposition.
• Monitor performance against targets, proactively managing risks and spotting opportunities for growth.

This role's for you if:

• You love building strong, trusted relationships with customers.
• You are commercially minded and astute, confident owning and delivering on growth and retention targets.
• You are naturally curious about technology and excited by the role it plays in transforming financial services.
• You can cut through complexity, explain things clearly, and help customers navigate change.
• You are collaborative, proactive, and like to make things happen.
• You are organised and detail-oriented - able to juggle multiple spinning plates without dropping the ball.
• You have experience working within the financial services/fintech space.

This role isn't for you if:

• You rely on a lot of top-down direction.
• You are not comfortable working in a fast-paced environment.
• You struggle to follow through on ideas.
• You don't like change.

What's in it for you:

• A salary between £65,000 and £75,000 - dependant on experience + reviewed annually.
• 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for dependant leave.
• Two volunteering days per year.
• One month paid sabbatical at eight years of service.
• 6% employer pension contribution and life assurance.
• Private medical insurance with AXA Health.
• Enhanced parental leave.
• MacBook and up to £500 home office set up budget.
• £750 per person learning budget.
• Option to work abroad for up to six weeks a year.
• Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace.
• Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan, will writing offering via Octopus Legacy and Seccl invest.
• Perkbox – Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts.
• Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing.

Our culture

We are proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation.

Interview process

Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this:

• First stage – 45 mins competencies-based interview with the hiring manager and another member of the account management team.
• Second stage – one-hour technical interview or assessment with the hiring manager and Customer director.
• Final stage – 45 mins bar-raiser culture-based interview.

We will only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out and you should expect to hear back from us within one to two weeks of applying.

Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don’t tick every box. We would love to hear from you!