Key Account Manager in London

About Secaro:

Secaro is a purpose-led software company on a mission to tackle climate change by accelerating the transition to low carbon, sustainable supply chains. Our cloud-based platform helps corporations and their suppliers to measure, manage and reduce carbon emissions and other environmental impacts.

We are looking for a Key Account Manager to join our team and help us strengthen client relationships, deliver fantastic programmes, and support the evolution of our platform. This is a critical role in ensuring our clients maximize value from our solutions while helping Secaro grow and innovate.

The role:

As a Key Account Manager, you will own and develop key client relationships, ensuring client satisfaction, retention, and growth. You will work closely with global brands, helping them leverage Secaro’s platform to achieve their supply chain decarbonisation goals. Additionally, you will contribute to internal projects, improving efficiency and helping shape Secaro’s future. This role requires a strategic thinker and problem solver, with a strong ability to manage complex relationships, influence senior stakeholders, and identify new revenue opportunities.

Requirements | Principal Responsibilities:

• Drive Revenue Growth & Business Expansion
  • Secure renewals: Ensure high client retention rates by maintaining strong relationships and demonstrating ongoing value.
  • Develop revenue streams: Identify upsell and cross-sell opportunities, introducing clients to new products and services.
  • Commercial strategy: Develop engagement plans per account to drive revenue growth and client engagement.
  • Turn existing clients into our strong advocates to win business with their industry peers.
  • Support Sales Team with RFPs and bids to win new clients.
  • Work in partnership with the Marketing team to ensure programme evidence, client case studies and success stories are used to leverage future growth.
• Deliver Exceptional Account Management & Client Success
  • Own client relationships: Act as the primary point of contact for key accounts, ensuring long-term success.
  • Understand client needs: Deeply understand each client’s sustainability goals, business priorities, and challenges.
  • Ensure platform adoption: Drive engagement with Secaro’s Data-as-a-Service (DaaS) platform, ensuring clients maximize its value.
  • Provide strategic guidance: Advise clients on best practices in supply chain sustainability and emissions reduction.
  • Monitor metrics: Track and report on client performance, proactively addressing challenges.
  • Lead client reviews: Conduct regular business reviews to assess progress and identify areas for improvement.
• Foster Expertise
  • Industry expertise: Become a go-to expert on sustainability trends, supply chain decarbonization, and data-driven insights.
  • Facilitate peer collaboration: Support convening clients to share best practices, build alignment and drive innovation.
  • Represent Secaro externally: Speak at procurement and supplier webinars and events and develop industry partnerships to build a network of relationships.
  • Produce high quality insightful reports showing key industry trends to assist clients to make data-driven decisions.
• Support Internal Growth & Efficiency
  • Bring the market voice into Secaro: Gather and analyze client feedback to inform product development.
  • Contribute to product strategy: Work with product teams to ensure Secaro continues to meet evolving client needs.
  • Reduce team cost-to-serve: Identify ways to streamline account management processes and improve efficiency.
  • Mentor & collaborate: Support junior team members, share insights, and contribute to a strong team culture.

Knowledge, Skills, Qualifications and Experience:

• Proven and ideally, 5+ years of experience in account management, customer success, or sales within B2B SaaS, sustainability, or supply chain industries.
• Experience of working in a technology business.
• Proven ability to drive revenue through renewals and upselling.
• Strategic thinker, able to analyze complex business challenges and develop solutions.
• Excellent stakeholder management, with experience influencing senior executives and decision-makers.
• Passion for sustainability, with a strong understanding of supply chain decarbonization.
• Experience using CRM systems and data analysis tools.
• Outstanding communication skills, both written and verbal.
• Ability to work well in an international and multi-cultural environment.
• Excel literacy and confidence with building client reports and telling stories from data.

Desirable:

• Experience in DaaS account management, particularly in sustainability, manufacturing, or supply chain.
• Understanding of corporate ESG goals and regulatory frameworks related to carbon emissions.
• Ability to work cross-functionally with sales, marketing, and product teams.

Benefits | What’s in it for you?

• The opportunity to work with global brands and their suppliers, helping them to significantly reduce GHG emissions and wider environmental impacts.
• An opportunity to help build a game changing software company from an early stage.
• A culture of empowerment, with high levels of personal responsibility.
• The opportunity to work with inspirational colleagues who are highly passionate and motivated by a belief that the work they do positively contributes to a more sustainable future.
• An environment where new ideas and innovation are encouraged and rewarded.
• Length of service award of annual leave.
• Option to purchase 5 days additional leave per annum.
• Personal Development budget.
• Tea, coffee, weekly fruit and snacks in the office.
• Company socials (a mix of remote and in-person).
• Flexible hybrid working.
• Health Cash Plan.
• Wellbeing support.
• Life Assurance.
• Company sick pay.

Our vision: A better and more sustainable future for all.

Our mission: Empower manufacturers and suppliers alike to cut emissions by at least 50% by 2030.

Our Core Values: Collaborative, Optimistic, Pragmatic, Inclusive, Agile.

Job summary:

• Location: UK, Oxford or London - Hybrid working arrangement.
• Remuneration: £48,000 - £55,000 dependent on experience.
• Tenure: Full time / permanent.
• Reporting to: Head of Key Accounts.

We believe in equal opportunities: Secaro (the sole trading company of 2degrees Ltd) is an equal opportunities employer. We are committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of gender, marital status, race, colour, ethnic origin, sexual orientation, age or disability, and that all appointments are made purely on the basis of merit.