999 Telephone Triage Nurse/Paramedic - Medway in Gillingham

Join our Emergency Operations Centre Clinical team and shape urgent and emergency care from the first call. We're looking for experienced and compassionate clinicians to join our Clinical team in the Emergency Operations Centre (EOC). This is an exciting opportunity to work at the heart of our "virtual care" model -- providing remote clinical assessment, triage and advice to ensure patients get the right care at the right time.

This post offers a development pathway for experienced and confident Band 5 Adult Nurses ready to progress to Band 6, with full training and ongoing support, as well as established band 6 paramedics & nurses.

• Provide remote clinical assessments, onwards referrals or home management advice using clinical decision support software and other IT systems for patients presenting to the 999 service.
• Support and coach Emergency Medical Advisors (EMAs) and dispatch teams within the EOC.
• Clinically assess, prioritise, and manage incidents to ensure patient safety and appropriate allocation of resources.
• Communicate effectively with patients, carers, colleagues, and other healthcare professionals, using negotiation skills as required to coordinate the best care and facilitate referrals as appropriate.
• Act as a point of clinical leadership and decision-making within the EOC, including safeguarding and capacity/consent decisions.

• Option to join NHS pension scheme
• Minimum 27 days' holiday each year; increasing after 5 years' service
• Personal and professional development and training opportunities
• Salary Sacrifice schemes for cars or push bikes
• Access to occupational health and counselling services
• Access to NHS discounts, offering NHS employees a range of money-saving deals

This is a fully office-based role at our NHS 111/999 contact centres in Medway, Kent or Crawley, West Sussex. Due to 24/7 shift patterns, including nights, applicants must live within approximately 45-60 minutes' commuting distance. Applications outside this distance will not be progressed.

The role requires permanent full-time and part-time contracts (minimum 15 hours per week). The trust operates 365 days per year, 24 hours per day. There will be a requirement to work a variety of shifts including evenings, nights, weekend and bank holidays. Unsocial hours are payable in addition to the salary quoted, dependent upon working pattern.

Please ensure you read the attached rota requirements before applying for this role to ensure you can meet the requirements.

8.5 weeks full time NHS Pathways 999, 1 week CAD training (all Monday-Friday). The mentoring is full time (37.5 hours per week). You will be required to attend the full 8 weeks of training, no annual leave or days off will be agreed during this time. Failure to attend will result in employment being terminated. You will need to be flexible during the mentoring period as shifts are not planned in advance. Due to licence requirements, you must pass all assessments during training. You will be offered a resit if required. If unsuccessful on the resit, employment will be terminated immediately. You will also need to be signed off as clinically safe following mentor and diamond weeks; failure to meet the required standard will result in employment being terminated.

• Registered with the HCPC/NMC (Adult nurses only) with at least two years post registration experience since 2020 in urgent, emergency or unscheduled care.
• Evidence of CPD in addition to the minimum requirement of the registering body.
• Evidence of supporting development of less experienced clinicians or non-clinical staff.
• Evidence of communicating clinical information clearly and sensitively with patients, relatives and healthcare professionals.
• Demonstrated experience in telephone triage/remote clinical assessment.
• A high level of typing accuracy and computing competence.
• Recognised mentoring, coaching or supervision qualification.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.