Job summary
111 Health Advisor Team Leader - 6 months Secondment - Gillingham
We currently have an exciting opportunity to undertake the role of a 111 Health Advisor Team Leader (111 HATL) for a 6 month secondment at Medway MRC.
- 6 month secondment
- Full time - 37.5 hours per week
- Band 5 £32,073 - £39,043 (2026/27 AfC)
- Shifts include a mixture of days, weekends and evenings.
Main duties of the job
As a 111 HATL you will manage a team of Senior Health Advisors, Health Advisors and Service Advisors.
Key responsibilities will include:
- Providing real time performance management and helping individuals address problems affecting their performance
- Coaching and guidance to continually improve performance and develop and sustain productive working relationships with colleagues
- The induction of individuals to their role, ensuring new starters have appropriate support through their probationary period and ensuring their objectives are being me
- Being able to interpret and apply data from a variety of sources and make meaningful judgements to support performance management
- Complying with legal requirements, maintaining strict confidentiality to all issues concerned with the service and adhering to requirements of the Data Protection Act 1984, information governance and Caldicott Principles
- The ability to contribute to and manage change
- In order to be considered for this position, you will be experienced in the use of some form of Clinical Decision Support Systems (CDSS) and local decision making protocols.
You will be required to follow a programme of learning and development, which will enable you to complete the required service competencies (outlined in the attached job description and person specification).
About us
Current SECAmb employee, by applying for this position, if successful you will move to the terms and conditions associated with the post. Any unsocial hours payments will be paid under the Section 2 agreement of agenda for change. Section 2 unsocial hours will need to be claimed via your monthly timesheet. More information regarding section 2 can be found in the Agenda for Change handbook and on the our dedicatedSection 2 page on The Zone .
Job description
Job responsibilities
Please see the attached Job Description for full detail of job responsibilities and personal specification.
Person Specification
Qualifications
Essential
- NHS Pathways Trained
- Knowledge and experience gained via working in a 999/111 call centre environment.
- NHS Pathways Coach
Desirable
- Previous experience in a Team Leader or leadership role
Skills
Essential
- Excellent interpersonal / communication skills
- Evidence of coaching or mentoring staff to improve performance
- Ability to analyse data and identify trends in performance
Desirable
- Strong organisational and time management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
SECamb
Address
Medway MRC
Gillingham
ME8 6PL
United Kingdom
Employer's website
111 Health Advisor Team Leader - Secondment in Gillingham employer: SECamb
At South East Coast Ambulance Service NHS Foundation Trust, we pride ourselves on being an exceptional employer, offering our Vehicle Maintenance Technicians a supportive work environment where professional growth is encouraged through extensive manufacturer training and development opportunities. Located in Banstead, our team plays a crucial role in maintaining a diverse fleet of over 700 vehicles, ensuring that our frontline services are always ready to respond to the needs of our communities. With a commitment to inclusivity and employee wellbeing, we provide generous benefits including a minimum of 27 days annual leave, access to NHS discounts, and a strong focus on health and safety.
