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- Tasks: Handle emergency 999 calls and provide lifesaving advice to callers.
- Company: Join a dedicated team in a fast-paced Emergency Operations Centre.
- Benefits: Competitive salary, training, and the chance to make a real difference.
- Why this job: Be a hero by helping people in their most critical moments.
- Qualifications: Strong communication skills, empathy, and ability to work under pressure.
- Other info: Dynamic role with opportunities for personal growth and resilience building.
The predicted salary is between 28800 - 43200 £ per year.
The role of an Emergency 999 Call Handler (Emergency Medical Advisor) involves handling calls that come through to one of our Emergency Operation Call Centres. Staff are trained to use the NHS Pathways system to provide assistance in a variety of situations, from minor illness to life-threatening situations.
The assistance provided will range from offering lifesaving advice whilst an ambulance is on route, to directing callers to other more suitable services. This role can be demanding, challenging, and ultimately very rewarding; however, it is not for everyone.
Applicants will need to have a range of skills to deal with often stressful and emotional situations, whilst also demonstrating compassion and empathy to all callers, no matter the situation. Successful applicants demonstrate high levels of personal commitment to facilitate the delivery of a patient-focused service.
We need individuals who have the drive and passion to make a difference to people's lives, but also the personal resilience to work in a high-pressured environment. You will need to be able to work well within a team and independently, have fast/accurate typing skills, and a good standard of education or equivalent experience.
This role is suited to people who remain calm under pressure, are good at problem solving, and have excellent interpersonal skills, with an empathetic nature.
Further Information:
The interview process will consist of 6 Multi Mini Interviews (MMIs), a call listening element, and a tour of the Emergency Operations Centre. Prior to the assessment day, you will be asked to complete an online Psychometric test. All successful applicants will be required to undertake an Enhanced DBS check for adults and children.
Emergency Medical Advisor (999 Call Handler) - Crawley employer: SECamb
Contact Detail:
SECamb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Medical Advisor (999 Call Handler) - Crawley
✨Tip Number 1
Get familiar with the role! Dive into what being an Emergency Medical Advisor really means. Understand the skills needed, like empathy and problem-solving, so you can showcase them during your interviews.
✨Tip Number 2
Practice makes perfect! Since you'll face multiple mini interviews, grab a mate and do some mock interviews. This will help you stay calm under pressure and nail those tricky questions.
✨Tip Number 3
Show your passion! When you're chatting with interviewers, let your enthusiasm for helping others shine through. Share personal stories that highlight your commitment to making a difference in people's lives.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Emergency Medical Advisor (999 Call Handler) - Crawley
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially in high-pressure situations.
Highlight Relevant Skills: Make sure to showcase your skills that are relevant to the role, like problem-solving and empathy. We need individuals who can stay calm under pressure, so give us examples of how you've handled stressful situations in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the Emergency Medical Advisor role.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you'll find all the info you need about the role and the application process there.
How to prepare for a job interview at SECamb
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Emergency Medical Advisor. Familiarise yourself with the NHS Pathways system and be ready to discuss how you would handle various emergency scenarios. This shows your commitment and preparedness.
✨Showcase Your Empathy
During the interview, it's crucial to demonstrate your ability to empathise with callers in distressing situations. Share examples from your past experiences where you've shown compassion and understanding, as this is key to succeeding in this role.
✨Practice Calmness Under Pressure
Since the job can be high-pressure, prepare for situational questions that test your ability to remain calm. Think of specific instances where you managed stress effectively and how you approached problem-solving in those moments.
✨Engage with the Interviewers
Remember, the interview is a two-way street! Ask insightful questions about the team dynamics and the challenges faced in the role. This not only shows your interest but also helps you gauge if the environment is right for you.