At a Glance
- Tasks: Lead and innovate Virtual Care services for urgent and emergency care.
- Company: Join a dynamic NHS team focused on patient-centred care.
- Benefits: Generous holiday, NHS pension, training opportunities, and discounts.
- Other info: Collaborate with diverse teams to shape the future of healthcare.
- Why this job: Make a real impact on patient outcomes in a high-demand environment.
- Qualifications: Must be a registered healthcare professional with leadership experience.
The predicted salary is between 53755 - 60504 £ per year.
We are seeking an experienced and dynamic clinical leader to join our Integrated Care Division as Head of Service - Virtual Care. This is a senior leadership role responsible for the strategic and operational delivery of Virtual Care services across 999 and 111 Integrated Urgent and Emergency Care. The post holder will provide visible clinical leadership across Emergency Operations Centres, 111 Contact Centres, and virtual clinical services, ensuring the delivery of safe, effective, and high-quality patient care. Accountable for national performance standards, the role will lead the continued development of innovative Virtual Care models, including the Clinical Assessment Service (CAS). This is a pivotal opportunity to influence system-wide urgent and emergency care delivery, working collaboratively with internal teams, system partners, and stakeholders to improve patient outcomes and experience.
Main duties of the job
- Provide senior clinical leadership for Virtual Care services across 999 and 111
- Lead the delivery of national performance targets, including ARP and IUC standards
- Act as the Trust's lead clinician and subject matter expert for Virtual Care
- Drive the development and transformation of the Virtual Care model, including CAS
- Ensure high standards of clinical governance, quality, safety, and audit
- Lead and develop multidisciplinary teams, including Service Delivery Managers
- Work with system partners to deliver integrated, patient-centred care pathways
- Use data and insight to drive performance improvement and decision-making
- Support workforce development, engagement, and a positive organisational culture
About us
- Option to join NHS pension scheme
- A minimum 27 days' holiday each year, increasing after 5 years' service.
- Personal and professional development and training opportunities.
- Salary Sacrifice schemes for cars or push bikes.
- Access to occupational health and counselling services.
- Access to NHS discounts, offering NHS employees a range of money-saving deals.
The Head of Service Virtual Care will operate across a complex and high-demand environment, providing strategic leadership for services delivering urgent and emergency care through both operational and virtual models. The role is responsible for ensuring that clinical services across 999 Emergency Operations Centres and 111 Integrated Urgent Care are safe, effective, and responsive, meeting national targets and regulatory requirements. This includes oversight of clinical triage, assessment, and decision-making supported by Clinical Decision Support Systems (CDSS). The post holder will lead the continued evolution of the Trusts Virtual Care model, ensuring that clinical workforce capability and deployment aligns to patient need, optimising outcomes and ensuring efficient use of resources. Working as part of the Divisional Management Team, the role will influence and shape strategic direction, whilst maintaining a strong focus on operational performance, quality improvement, and workforce leadership. The post holder will also play a key role in building strong relationships across the Integrated Care System, supporting the development of integrated pathways and services.
Person Specification
Qualifications
- Registered healthcare professional with current professional registration
- Educated to Master's level or equivalent experience in a senior clinical leadership role
- Evidence of advanced clinical practice (or equivalent level of clinical expertise)
- Formal qualification in leadership, organisational development, or service transformation.
- Specialist training in urgent and emergency care systems or Clinical Decision Support Systems (e.g. NHS Pathways)
Experience
- Extensive knowledge of urgent and emergency care systems, including 999 and 111 Integrated Urgent Care
- In-depth understanding of clinical governance, patient safety, and regulatory frameworks (including CQC standards)
- Knowledge of national policy, performance frameworks (e.g. ARP, IUC MDS), and NHS priorities
- Understanding of financial management within the NHS
- Knowledge of digital healthcare systems and virtual care models
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Head of Service, Virtual Care in Crawley employer: SECamb
As a leading provider of integrated urgent and emergency care, we pride ourselves on being an exceptional employer that values clinical leadership and innovation. Our commitment to employee development is reflected in our extensive training opportunities, generous holiday allowance, and access to NHS discounts, all within a supportive and collaborative work culture. Join us in shaping the future of Virtual Care services while making a meaningful impact on patient outcomes in a dynamic healthcare environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service, Virtual Care in Crawley
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like SECamb.
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at SECamb.
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We think you need these skills to ace Head of Service, Virtual Care in Crawley
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at SECamb.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at SECamb.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to SECamb. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at SECamb. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at SECamb
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research SECamb’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
