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- Tasks: Provide remote clinical assessments and support emergency teams in a fast-paced environment.
- Company: Join the South East Coast Ambulance Service NHS Foundation Trust, a leader in urgent care.
- Benefits: Enjoy competitive salary, NHS pension, 27+ days holiday, and professional development opportunities.
- Other info: Flexible shifts available; training provided to ensure you excel in your role.
- Why this job: Make a real difference in patients' lives while advancing your clinical skills.
- Qualifications: Must be a registered nurse or paramedic with experience in urgent or emergency care.
The predicted salary is between 39959 - 48117 £ per year.
Location: Medway (East) & Crawley (West)
South East Coast Ambulance Service NHS Foundation Trust is looking for experienced and compassionate clinicians to join our Clinical team in the Emergency Operations Centre (EOC). This is an exciting opportunity to work at the heart of our "virtual care" model -- providing remote clinical assessment, triage and advice to ensure patients get the right care at the right time.
This post offers a development pathway for experienced and confident Band 5 Adult Nurses ready to progress to Band 6, with full training and ongoing support, as well as established band 6 paramedics & nurses.
Main duties of the job:
- Provide remote clinical assessments, onwards referrals or home management advice using clinical decision support software and other IT systems for patients presenting to the 999 service.
- Support and coach Emergency Medical Advisors (EMAs) and dispatch teams within the EOC.
- Clinically assess, prioritise and manage incidents to ensure patient safety and appropriate allocation of resources.
- Communicate effectively with patients, carers, colleagues, and other healthcare professionals, using negotiation skills as required to coordinate the best care and facilitate referrals as appropriate.
- Act as a point of clinical leadership and decision-making within the EOC, including safeguarding and capacity/consent decisions.
About us:
- Option to join NHS pension scheme
- A minimum 27 days' holiday each year, increasing after 5 years' service.
- Personal and professional development and training opportunities.
- Salary Sacrifice schemes for cars or push bikes.
- Access to occupational health and counselling services.
- Access to NHS discounts, offering NHS employees a range of money-saving deals.
This is a fully office-based role at our NHS 111/999 contact centres in Medway, Kent or Crawley, West Sussex. Due to 24/7 shift patterns, including nights, applicants must live within approximately 45-60 minutes' commuting distance. Applications outside this distance will not be progressed.
Job responsibilities:
- Permanent full-time contracts
- Permanent part-time contracts (Minimum of 15 hours per week)
Please note, we operate 365 days per year, 24 hours per day and there will be a requirement to work a variety of shifts including evenings, nights, weekend and bank holidays. Unsocial hours are payable in addition to the salary quoted, dependent upon working pattern.
Training Commitment:
- 8.5 weeks full time NHS Pathways 999
- 1 week CAD training (all Monday-Friday).
The training and mentoring is full time (37.5 hours per week) whether you are applying for a full time or part time position. You will be required to attend the full 8 weeks of training, no annual leave or days off will be agreed during this time. Failure to attend will result in your employment with the trust being terminated.
Person Specification:
- Registered with the HCPC/NMC (Adult nurses only) with at least two years post registration experience since 2020 in urgent, emergency or unscheduled care
- Evidence of CPD in addition to the minimum requirement of your registering body.
- Evidence of supporting development of less experienced clinicians or non-clinical staff
- Evidence of communicating clinical information clearly and sensitively with patients, relatives and healthcare professionals
- Demonstrated experience in telephone triage/remote clinical assessment
- A high level of typing accuracy and computing competence
- Recognised mentoring, coaching or supervision qualification
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
999 Telephone Triage Nurse/Paramedic - Crawley employer: SECamb
Contact Detail:
SECamb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 999 Telephone Triage Nurse/Paramedic - Crawley
✨Tip Number 1
Get to know the company! Research South East Coast Ambulance Service NHS Foundation Trust and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your clinical assessment skills! Since this role involves remote clinical assessments, brush up on your triage techniques and decision-making processes. You might even want to do some mock calls with friends to get comfortable with the format.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like working in the Emergency Operations Centre.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at South East Coast Ambulance Service.
We think you need these skills to ace 999 Telephone Triage Nurse/Paramedic - Crawley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience match the role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience: Don’t just list your qualifications; share specific examples of your clinical experience, especially in telephone triage or remote assessments. We want to see how you've made a difference in previous roles!
Be Clear and Concise: Keep your writing clear and to the point. Avoid jargon unless it’s relevant, and make sure your application is easy to read. We appreciate straightforward communication, just like we do with our patients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at SECamb
✨Know Your Clinical Stuff
Brush up on your clinical knowledge, especially around remote assessments and triage. Be ready to discuss specific cases where you've successfully managed patient care over the phone, as this will show your experience and confidence in the role.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare examples of how you've communicated complex clinical information clearly and sensitively to patients and colleagues. Practise articulating your thoughts, as you'll need to demonstrate negotiation skills during the interview.
✨Familiarise Yourself with NHS Pathways
Since you'll be using clinical decision support software, it’s a good idea to familiarise yourself with NHS Pathways. Understanding how it works will not only help you in the interview but also show your commitment to the role and readiness to hit the ground running.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making and prioritisation skills. Think about past experiences where you had to make quick decisions under pressure, and be ready to explain your thought process and the outcomes.