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- Tasks: Provide remote clinical assessments and triage for 999 service patients.
- Company: Join the NHS Emergency Operations Centre, a leader in urgent care.
- Benefits: Competitive salary, NHS pension, 27+ days holiday, and professional development.
- Why this job: Make a real difference in patient care from the first call.
- Qualifications: Registered nurse or paramedic with experience in urgent care.
- Other info: Full training provided; flexible shifts required, including nights and weekends.
The predicted salary is between 39959 - 48117 £ per year.
Location: Medway (East) & Crawley (West)
South East Coast Ambulance Service NHS Foundation Trust is looking for experienced and compassionate clinicians to join our Clinical team in the Emergency Operations Centre (EOC). This is an exciting opportunity to work at the heart of our "virtual care" model -- providing remote clinical assessment, triage and advice to ensure patients get the right care at the right time.
This post offers a development pathway for experienced and confident Band 5 Adult Nurses ready to progress to Band 6, with full training and ongoing support, as well as established band 6 paramedics & nurses.
Main duties of the job:
- Provide remote clinical assessments, onwards referrals or home management advice using clinical decision support software and other IT systems for patients presenting to the 999 service.
- Support and coach Emergency Medical Advisors (EMAs) and dispatch teams within the EOC.
- Clinically assess, prioritise and manage incidents to ensure patient safety and appropriate allocation of resources.
- Communicate effectively with patients, carers, colleagues, and other healthcare professionals, using negotiation skills as required to coordinate the best care and facilitate referrals as appropriate.
- Act as a point of clinical leadership and decision-making within the EOC, including safeguarding and capacity/consent decisions.
About us:
- Option to join NHS pension scheme
- A minimum 27 days' holiday each year, increasing after 5 years' service.
- Personal and professional development and training opportunities.
- Salary Sacrifice schemes for cars or push bikes.
- Access to occupational health and counselling services.
- Access to NHS discounts, offering NHS employees a range of money-saving deals.
This is a fully office-based role at our NHS 111/999 contact centres in Medway, Kent or Crawley, West Sussex. Due to 24/7 shift patterns, including nights, applicants must live within approximately 45-60 minutes' commuting distance. Applications outside this distance will not be progressed.
Job responsibilities:
- Permanent full-time contracts
- Permanent part-time contracts (Minimum of 15 hours per week)
Please note, we operate 365 days per year, 24 hours per day and there will be a requirement to work a variety of shifts including evenings, nights, weekend and bank holidays. Unsocial hours are payable in addition to the salary quoted, dependent upon working pattern.
Training Commitment:
- 8.5 weeks full time NHS Pathways 999
- 1 week CAD training (all Monday-Friday).
The training and mentoring is full time (37.5 hours per week) whether you are applying for a full time or part time position. You will be required to attend the full 8 weeks of training, no annual leave or days off will be agreed during this time. Failure to attend will result in your employment with the trust being terminated.
Person Specification:
- Registered with the HCPC/NMC (Adult nurses only) with at least two years post registration experience since 2020 in urgent, emergency or unscheduled care
- Evidence of CPD in addition to the minimum requirement of your registering body.
- Evidence of supporting development of less experienced clinicians or non-clinical staff.
- Evidence of communicating clinical information clearly and sensitively with patients, relatives and healthcare professionals.
- Demonstrated experience in telephone triage/remote clinical assessment.
- A high level of typing accuracy and computing competence.
- Recognised mentoring, coaching or supervision qualification.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
999 Telephone Triage Nurse/Paramedic in Crawley employer: SECamb
Contact Detail:
SECamb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 999 Telephone Triage Nurse/Paramedic in Crawley
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at the South East Coast Ambulance Service. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for that online clinical assessment like it’s the final exam! Brush up on your triage skills and be ready to showcase your clinical decision-making prowess.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family, focusing on how you’d handle real-life scenarios in the EOC. This will help you feel more confident when the big day arrives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details you need about the role there.
We think you need these skills to ace 999 Telephone Triage Nurse/Paramedic in Crawley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We want to see how your background fits with the role of a Telephone Triage Nurse/Paramedic, so don’t hold back on showcasing your clinical expertise!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and qualifications, as we appreciate clarity in communication—just like you’ll need in the role!
Show Your Passion: Let your enthusiasm for emergency care shine through! We’re looking for compassionate clinicians, so share why you’re excited about this opportunity and how you can contribute to our team.
Check Your Details: Before hitting send, double-check your application for any typos or errors. A polished application reflects your attention to detail, which is crucial in our line of work. And remember, apply through our website for the best chance!
How to prepare for a job interview at SECamb
✨Know Your Clinical Stuff
Brush up on your clinical knowledge, especially around remote assessments and triage. Be ready to discuss specific cases you've handled and how you prioritised patient care. This will show your expertise and confidence in the role.
✨Practice Your Communication Skills
Since you'll be communicating with patients and colleagues over the phone, practice articulating your thoughts clearly and compassionately. Role-play scenarios with a friend or colleague to get comfortable with the types of conversations you might have.
✨Familiarise Yourself with NHS Pathways
Make sure you understand the NHS Pathways system as it’s crucial for this role. Review any available resources or training materials related to it, so you can demonstrate your readiness to use this software effectively during the interview.
✨Prepare Questions for Them
Think of insightful questions to ask about the team dynamics, training opportunities, and the challenges faced in the Emergency Operations Centre. This shows your genuine interest in the role and helps you assess if it's the right fit for you.