At a Glance
- Tasks: Supervise daily operations and deliver exceptional hospitality at Scotland's iconic events venue.
- Company: Join Levy, the vibrant catering partner for top UK venues like Wimbledon and SEC.
- Benefits: Earn £16.32/hr, enjoy free meals, flexible shifts, and career progression opportunities.
- Other info: Casual role with flexible hours; apply online in just a few minutes!
- Why this job: Be part of a fun team delivering legendary experiences in food and hospitality.
- Qualifications: 2+ years in hospitality supervision, strong leadership, and excellent communication skills required.
As the official catering partner for The Scottish Event Campus (SEC), SEC Food by Levy are excited to be expanding our exceptional team. We are looking for an experienced and dedicated Operations Supervisor to join our Live Entertainment team on a casual and flexible basis.
Levy is the vibrant and exciting sector of Compass Group, the world\'s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.
JOB SUMMARY
Assisting with all daily operations of the Live Entertainment team in the SEC and Hydro. To provide exceptional service to our customers and the SEC client. Drive foodservice and support service solutions that exceed new and existing customer requirements and expectations. Demonstrate commercial value to your leadership teams, in line with the One Compass vision, values and overall business strategy.
Job requirements
Person Specification:
- Minimum of 2 years of supervisory experience in the hospitality industry, with exposure to restaurant or bar environments.
- Results orientation - Goes the extra mile.
- Responding to customers - Takes personal responsibility.
- Integrity - Acts on values and beliefs.
- Working together for the business - Keeps people informed.
- Holding others accountable - Sets performance standards.
Candidate Profile:
- A natural ability to motivate and manage staff to deliver exceptional service delivery, experience in leading a team essential.
- Confidently able to manage a mixture of skillsets to achieve the best results.
- Positive and passionate focus on food - a natural flare for hospitality.
- Exudes confidence, energy, and charisma.
- Flexible and agile in approach.
- Calm and structured approach.
- Excellent communication and presentation skills.
- Experience in a fast paced, high-pressure environment.
- Excellent motivational leader.
- Great product knowledge.
- Strong organizational skills.
Role Responsibilities include:
- Comprehensive knowledge of Live operation and its overall part in the SEC operation.
- Reporting to management team and assisting them in all managerial tasks.
- Supporting the operational team leaders and delegating tasks and stations accordingly.
- Displaying exceptional hospitality and restaurant standards.
- Leading by example, delegating to team leaders to ensure all operational procedures are being followed.
- Training new members of staff to Levy standards.
- Ensuring all areas are properly set up and closed by team members.
- On shift team management - ensuring team are preforming to set standards and conducted outlined for Live operations
- Base understanding of P&L to know where and when to drive efficiencies in variable payroll.
- Reporting any maintenance issues to senior management.
- Ensuring all team are presentable and adhering to company standards
- Liaising with staffing to ensure staffing levels are appropriate / organising cover where necessary.
- Ensure environmentals are correct: music, lighting, temperature (where possible)
- Following any reasonable request from senior management
- Complies with Compass Group policies and procedures.
- Working hours as required to do your job on a casual basis.
- Identifying knowledge gaps within the team and assist management in tying in with training co-ordinator to remedy this.
- Being an active part of the operation to drive sales opportunities and keep the team motivated.
- Look for innovative ways to improve and streamline service.
- Focus on allergens and ensuring all information is up to date and accurate.
- Able to tie in with other departments and give/send support where viable.
- Build and maintain a strong relationship with the SEC client.
So, why SEC Food?
- £16.32p/hr, paid weekly
- Staff meal entitlement while on duty
- Free staff car parking on site
- Ample opportunity for career progression within events & hospitality
- Become part of a fun and friendly team that delivers a range of incredible events!
- The opportunity to progress in your role across other venues within Compass Group UK and Ireland
- Flexible shifts and manage your own work schedule
- Perks @ Work discounts for all employees
Sound good? Apply online now via our short application form (only takes a couple of minutes) and we will be in touch within a couple of days to get the ball rolling!
We look forward to receiving your application soon.
The SEC Food People Team
VIP Hospitality Supervisor in Glasgow employer: SEC Food
Join SEC Food by Levy, the official catering partner for Scotland's iconic Scottish Event Campus, where we pride ourselves on delivering legendary experiences in food and hospitality. As a VIP Hospitality Supervisor, you'll be part of a vibrant team that values exceptional service, offers flexible working hours, and provides ample opportunities for career progression within the dynamic events and hospitality sector. Enjoy competitive pay, free staff parking, and a fun, friendly work environment that celebrates teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land VIP Hospitality Supervisor in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like SEC Food. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to SEC Food
Don't be shy about reaching out to SEC Food directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace VIP Hospitality Supervisor in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about SEC Food and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at SEC Food
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
