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- Tasks: Manage key accounts and build strong relationships with retailers to exceed expectations.
- Company: Join a dynamic company focused on creating market-leading products.
- Benefits: Full-time hours, opportunities for progression, and potential travel.
- Other info: Exciting career growth opportunities in a collaborative environment.
- Why this job: Be part of a team that values exceptional service and innovation.
- Qualifications: Experience in account management with FMCG retailers and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Role: Permanent and on-site
Hours: Full time, 8.30am – 5pm.
We are looking for someone with demonstrated Key Account Management experience working on own label / bespoke product with Key, Volume or FMCG retailers. Creating market leading products and providing exceptional service is so key for this business, so you will be highly commercial and a natural relationship builder at all levels.
This is an exciting opportunity to join a great company where there is always lots of opportunity for progression.
Key responsibilities include:
- Responsibility for managing key and strategic accounts, building strong, positive working relationships
- Getting to know your accounts in depth in order to fully understand their market and business needs
- Attending meetings with key retailers, representing the brand and ensuring expectations are not only met but exceeded
- Ensuring any specific labelling / packaging requirements are communicated in a timely manner to the wider business to aid swift and accurate delivery
- Working closely with the Buying team, Design, NPD Manager, Logistics, QC, Warehousing and Finance teams to ensure orders are delivered accurately and swiftly to customer
- Ensuring all required testing, quality check and certifications are obtained
- Critical path management to ensure key dates are met for your accounts
- Managing and mentoring the Sales Support Team, including onboarding, training, workload management and development
- Potential for domestic and international travel
Skills & experience required:
- Strong experience in a similar Account Management position working with leading UK volume retailers is essential
- A background working with FMCGs and experience in working directly with buyers on private label product ranges preferred
- Experience working with consumer products
- An excellent communicator with strong written and verbal English, and a natural ability to form good working relationships at all levels of seniority, both with internal teams and external partners
- Highly commercial, with the ability to manage complex accounts with high volumes and SKU counts
- A customer-centric approach and desire to provide outstanding customer experience is a must
- Strong understanding of forecasting and report analysis, with fantastic attention to detail
- Strong MS Excel skills
- Proactive & driven, wanting to take ownership and drive projects forward
Customer Account Manager - Retail (Permanent) in Surrey employer: Sebnini Trading Limited
Contact Detail:
Sebnini Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager - Retail (Permanent) in Surrey
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its products inside out. Be ready to discuss how your experience aligns with their needs, especially in managing key accounts and delivering exceptional service.
✨Tip Number 3
Showcase your skills! Bring examples of your past successes in account management to the table. Whether it’s a project you led or a challenge you overcame, make sure they see how you can add value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Account Manager - Retail (Permanent) in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Account Manager role. Highlight your Key Account Management experience and any work with FMCG retailers. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your relationship-building skills and your customer-centric approach. Let us know why you’re excited about this opportunity and how you can contribute to our team.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage complex accounts. Numbers speak volumes, so if you’ve improved sales or streamlined processes, make sure we see that!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sebnini Trading Limited
✨Know Your Accounts Inside Out
Before the interview, dive deep into the accounts you'll be managing. Research their market position, recent news, and any challenges they might be facing. This will not only show your commitment but also help you discuss how you can add value to their business.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships with key stakeholders in previous roles. Be ready to discuss specific strategies you used to foster these connections, as this role heavily relies on strong interpersonal skills.
✨Demonstrate Your Commercial Acumen
Be prepared to talk about your experience with managing complex accounts and high volumes. Bring along examples of how you've driven sales or improved customer satisfaction through your commercial strategies. This will highlight your ability to think commercially.
✨Highlight Your Team Management Experience
Since this role involves mentoring a Sales Support Team, share your experiences in managing and developing team members. Discuss your approach to onboarding and training, and how you've motivated your team to achieve their goals.