At a Glance
- Tasks: Welcome guests, take orders, and create memorable experiences in a lively pub atmosphere.
- Company: Join the award-winning Inn Collection Group, known for exceptional hospitality.
- Benefits: Enjoy paid breaks, birthday holidays, and 50% off food at our Inns.
- Other info: Dynamic team environment with opportunities for personal growth and development.
- Why this job: Be the friendly face that makes every guest feel special and valued.
- Qualifications: A passion for customer service and a positive attitude are essential.
The predicted salary is between 20000 - 25000 € per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi‑award winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you:
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead‑Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc – that’s tips to me and you.
- Contribute to a company that gives back through our Give‑inn back scheme.
- Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards.
Location: The Seaton Lane Inn, full of style and quirky charm, is perfectly situated in a spot that attracts both locals and visitors alike. With its inviting atmosphere and comfortable boutique‑style accommodation, it’s a great spot to relax, enjoy a drink, and take in the surrounding community and vibrant energy.
Position: You’ll Fit Right Inn. As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor. Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work! If you thrive in a fast‑paced environment, have a passion for customer service, and are committed to delivering exceptional experiences we think you’ll fit right inn.
Age-related pay rates apply for Under 21s.
Front of House Team Member in Seaham employer: Seaton Lane Inn
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises respect, warmth, and customer focus. With benefits like paid breaks, generous discounts on food and accommodation, and a supportive Lead-Inn development programme, employees are encouraged to grow and thrive in their roles. Located in the charming Seaton Lane Inn, team members enjoy a lively atmosphere while contributing to a company recognised as the Best Pub Employer, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member in Seaham
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their welcoming atmosphere.
✨Tip Number 2
Practice your people skills! As a Front of House Team Member, you'll be the face of the pub. Role-play common scenarios with friends or family to boost your confidence in greeting guests and handling orders. The more comfortable you are, the better you'll shine during the interview!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and approachable. A neat appearance shows that you respect the role and the customers you'll be serving. Plus, it sets a positive tone for your interview!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d fit right inn with their team. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Front of House Team Member in Seaham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Front of House role. Highlight any relevant experience you have in customer service or hospitality, and connect it back to our core values like warmth and respect. This shows us that you understand what we’re all about!
Be Specific:Instead of just saying you’re great at customer service, give us specific examples of when you’ve gone above and beyond for a guest. We love hearing about those little moments that make a big difference, so don’t hold back on the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, you’ll find all the info you need about the role and our amazing perks right there!
How to prepare for a job interview at Seaton Lane Inn
✨Know the Company Values
Before your interview, take some time to familiarise yourself with the core values of the Inn Collection Group. They prioritise respect, customer focus, warmth, and honesty. Think about how you can demonstrate these values through your own experiences in hospitality.
✨Showcase Your Customer Service Skills
As a Front of House Team Member, your ability to create a welcoming atmosphere is key. Prepare examples from your past roles where you went above and beyond for customers. This will show your passion for delivering exceptional experiences.
✨Be Ready for Role-Play Scenarios
Interviews for hospitality roles often include role-play scenarios to assess your response to real-life situations. Practice common scenarios, like handling a difficult customer or making recommendations from the menu, so you feel confident and prepared.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
