Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot client inquiries.
- Company: Leading ticketing tech company in the UK with a focus on live events.
- Benefits: Equity, flexible work options, generous PTO, and health benefits.
- Why this job: Join a dynamic team and support exciting live events while growing your career.
- Qualifications: Over 2 years of experience and strong problem-solving skills.
- Other info: Supportive work environment that values your passion for live events.
The predicted salary is between 30000 - 48000 £ per year.
A leading ticketing technology company in the United Kingdom is seeking a Product Support Analyst to provide exceptional technical software support. The role involves addressing client inquiries, troubleshooting issues, and maintaining up-to-date knowledge of products.
Ideal candidates will have:
- Over 2 years of experience
- Strong problem-solving skills
- A passion for live events
Perks include equity, flexible work options, generous PTO, and health benefits, fostering a dynamic and supportive work environment.
SaaS Support Specialist – Remote / Equity employer: SeatGeek
Contact Detail:
SeatGeek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Support Specialist – Remote / Equity
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant groups on social media, and attend virtual events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Think about how your experience aligns with their needs, especially in providing top-notch technical support. We want you to shine!
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific examples of how you've tackled challenges in the past. This will demonstrate your ability to handle client inquiries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace SaaS Support Specialist – Remote / Equity
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially those 2+ years in tech support. We want to see how your skills align with the role, so don’t be shy about showcasing your problem-solving prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for live events and why you’re excited about joining us at StudySmarter. Keep it personal and engaging – we love a good story!
Show Off Your Technical Skills: Since this role involves technical software support, make sure to mention any specific tools or technologies you’ve worked with. We’re keen to know how you troubleshoot issues and keep up-to-date with product knowledge.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SeatGeek
✨Know the Product Inside Out
Before your interview, make sure you’re familiar with the ticketing technology company’s products. Dive into their website, read up on their features, and understand how they solve client problems. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you successfully resolved technical issues or improved a process. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical thinking and ability to handle client inquiries effectively.
✨Express Your Passion for Live Events
Since the role involves supporting clients in the live events space, share your enthusiasm for this industry during the interview. Talk about any relevant experiences you have, whether it’s attending events or working in similar environments. This will help you connect with the interviewers and show that you’re a great fit for their culture.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the company and the role. Inquire about their support processes, team dynamics, or how they measure success in the position. This not only shows your engagement but also helps you assess if the company aligns with your career goals.
