Guest Experience Lead | Duty House Manager in Newquay

We’re matching real SEA spirit with the SPACE, flex and freedom to choose how you live it. That’s SeaSpace. At SeaSpace, it’s not just a job – it’s a chance to be part of a community.

You’ll fit right in if:

• YOU LOVE WORKING WITH PEOPLE - You enjoy making people feel welcome and looked after. Whether you're greeting new arrivals, answering questions or helping solve a problem, you know how to put guests at ease and help create the easy-going, community feel that keeps them coming back.
• YOU KNOW THE SCORE - You know your way around hospitality and are confident stepping up when it counts. You’re passionate about leading a team that delivers smooth service and memorable guest experiences.
• YOU TAKE EVERYTHING IN YOUR STRIDE - Booking changes, last-minute walk-ins and tricky situations don’t throw you off. You stay calm, keep things moving and enjoy the pace and energy of front of house, making sure every guest feels looked after along the way.
• YOU TAKE PRIDE IN THE DETAILS - Only the best is good enough for you. You keep things running smoothly, set high standards and take pride in delivering standout guest experiences every time.
• YOU LEAD BY EXAMPLE - Keeping people motivated, organised and moving in the right direction comes naturally to you. Whether you’re briefing the team, chatting with guests or updating management, you know how to bring out the best in everyone.
• YOU WANT TO BE PART OF A COMMUNITY - Not just a job, but a chance to be part of a community. You’re keen to make SeaSpace the best it can be, harnessing our shared spirit that has been created by its people.

This is a full-time position, working 37.5 hours per week, and requires flexibility to work evenings and weekends. In return, you’ll get a competitive salary, discounts and team perks, and of course, work in an ocean-side spot with one jaw-dropping view.

As our Duty House Manager you’ll be:

• A welcoming presence at the heart of SeaSpace, supporting guests from arrival to departure.
• Helping with front desk operations, including check-in and check-out support for all guests.
• Handling guest feedback and complaints calmly, ensuring issues are resolved quickly and appropriately.
• Sharing local knowledge and recommendations to help guests make the most of their stay.
• Supporting the smooth running of daily guest operations and handovers between House Managers.
• Keeping our other House Managers in the loop at the time of handover.
• Working closely with the management team on admin tasks and wider operational needs.
• Stepping in wherever needed to ensure an excellent guest experience.

The skills you’ll be sharing with us:

• Experience in a supervisory or management role within a customer-focused environment.
• A strong commitment to delivering excellent guest or customer service.
• Confident prioritisation, organisation and ability to keep things running smoothly under pressure.
• A friendly, approachable manner and strong people skills.
• A positive, can-do attitude and a genuine team spirit.

What we can offer in return:

• A relaxed, professional place to work in a beautiful location.
• Free surf lessons, surfboards and wetsuits hire from Wavehunters.
• Excellent career prospects in an ever-expanding organisation.
• Team rates for you, friends and family at Watergate Bay Hotel, SeaSpace, and Another Place Hotels.
• Reduced gym membership rates (gym, classes) and treatments in Swim Club.
• Discounts across our restaurants, facilities and partner businesses.
• Team social events throughout the year.
• Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances.

In return for your enthusiasm and commitment, you’ll find yourself in a supportive group of likeminded people with a shared outlook on life, where friendship, connection, flexibility, variety and challenge make every working day worthwhile.

If you would love to join us as our Duty House Manager, apply now and be part of our journey at SeaSpace.