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- Tasks: Lead a small team to create amazing customer experiences in a modern cookshop.
- Company: Season, a trendy cookshop focused on food and design.
- Benefits: Enjoy staff discounts, autonomy, and a high-standards work environment.
- Why this job: Make a real impact by coaching your team and enhancing customer interactions.
- Qualifications: Experience in retail or hospitality leadership with a passion for food.
- Other info: Perfect for those who thrive in a calm, organised setting and love helping others.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Season is a modern cookshop for people who care about food and design. We’re hiring a high-standards Store Manager to run our West Hampstead shop day-to-day and protect a signature customer experience: warm, smart, and genuinely helpful. This is a small shop. You’ll be the person creating amazing customer experiences, with a support team member handling stock, web orders, packing and admin. If you like owning results — converting great conversations into sales, making judgement calls, coaching daily, and making standards stick — you’ll love it.
What you’ll actually do
- Customer experience (the main thing): Lead every customer interaction: warm welcome, great questions, thoughtful recommendations, and a confident send-off. Handle tricky moments well: complaints, returns, busy periods — calm, fair, fast. Keep the shop feeling warm, calm and brilliantly run even on the hectic days.
- Team leadership: Coach daily: clear expectations, fast feedback, and consistent standards. Develop your team: turn “good” into “great” through simple routines and accountability.
- Operations: Rota planning, basic cash/compliance, stock accuracy, merchandising standards, tidy back-of-house. Use a few simple KPIs to improve week by week.
This role is for you if…
- You’ve led a retail or hospitality team and you like being accountable for outcomes.
- You naturally coach — you enjoy raising performance without drama.
- You’re calm, organised, and decisive when you’re the person in charge.
- You like food, and you enjoy helping people feel more capable.
This role is not for you if…
- You want a big team around you all day.
- You dislike standards, feedback, or being “the one who owns the room”.
- You prefer minimal responsibility.
What you get
- Staff discount
- Real autonomy in a high-standards environment
- A role where good judgement and strong leadership actually matter
Retail Store Manager employer: Season
Contact Detail:
Season Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager
✨Tip Number 1
Get to know the company! Before your interview, dive into Season's values and what makes their customer experience special. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer interaction skills! Since this role is all about creating amazing experiences, think of examples from your past where you've turned tricky situations into positive outcomes. Share these stories during your chat to demonstrate your expertise.
✨Tip Number 3
Show off your leadership style! Be ready to discuss how you coach and develop your team. Use specific examples of how you've turned 'good' into 'great' in previous roles, and how you plan to do the same at Season.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take on the responsibility that comes with the role.
We think you need these skills to ace Retail Store Manager
Some tips for your application 🫡
Show Your Passion for Food and Design: When writing your application, let your love for food and design shine through. Share any relevant experiences or interests that connect you to our modern cookshop vibe. We want to see how you can bring that passion into the role!
Highlight Your Leadership Skills: Make sure to emphasise your experience in leading teams and coaching others. We’re looking for someone who can turn 'good' into 'great', so share specific examples of how you've done this in the past. It’ll help us see you in action!
Demonstrate Your Customer Service Expertise: Since customer experience is key for us, include stories that showcase your ability to handle tricky situations with grace. Whether it’s a complaint or a busy period, we want to know how you keep things calm and warm for customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Season
✨Know the Brand Inside Out
Before your interview, dive deep into Season's ethos and offerings. Familiarise yourself with their product range and customer experience philosophy. This will help you demonstrate your passion for food and design, showing that you genuinely care about what they do.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a retail or hospitality team in the past. Highlight your coaching techniques and how you've turned 'good' performance into 'great'. This will illustrate your ability to develop a team and maintain high standards.
✨Handle Scenarios with Confidence
Think of potential tricky situations you might face in the role, like handling complaints or busy periods. Practice your responses to these scenarios, focusing on how you would remain calm and fair while ensuring a positive customer experience.
✨Emphasise Your Results-Driven Mindset
Be ready to discuss how you've used KPIs in previous roles to improve performance week by week. Share specific examples of how your decisions have led to tangible results, showcasing your accountability and commitment to excellence.