Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a small team to create amazing customer experiences in a modern cookshop.
- Company: Season, a trendy cookshop focused on food and design.
- Benefits: Enjoy staff discounts, autonomy, and a high-standards work environment.
- Why this job: Make a real impact by coaching your team and enhancing customer interactions.
- Qualifications: Experience in retail or hospitality leadership with a passion for food.
- Other info: Perfect for those who thrive in a dynamic, accountable role.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Season is a modern cookshop for people who care about food and design. We’re hiring a high-standards Store Manager to run our West Hampstead shop day-to-day and protect a signature customer experience: warm, smart, and genuinely helpful. This is a small shop. You’ll be the person creating amazing customer experiences, with a support team member handling stock, web orders, packing and admin. If you like owning results — converting great conversations into sales, making judgement calls, coaching daily, and making standards stick — you’ll love it.
What you’ll actually do
- Customer experience (the main thing)
- Lead every customer interaction: warm welcome, great questions, thoughtful recommendations, and a confident send-off.
- Handle tricky moments well: complaints, returns, busy periods — calm, fair, fast.
- Keep the shop feeling warm, calm and brilliantly run even on the hectic days.
- Coach daily: clear expectations, fast feedback, and consistent standards.
- Develop your team: turn “good” into “great” through simple routines and accountability.
- Rota planning, basic cash/compliance, stock accuracy, merchandising standards, tidy back-of-house.
- Use a few simple KPIs to improve week by week.
This role is for you if…
- You’ve led a retail or hospitality team and you like being accountable for outcomes.
- You naturally coach — you enjoy raising performance without drama.
- You’re calm, organised, and decisive when you’re the person in charge.
- You like food, and you enjoy helping people feel more capable.
This role is not for you if…
- You want a big team around you all day.
- You dislike standards, feedback, or being “the one who owns the room”.
- You prefer minimal responsibility.
What you get
- Staff discount
- Real autonomy in a high-standards environment
- A role where good judgement and strong leadership actually matter
Retail Store Manager in London employer: Season
Contact Detail:
Season Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager in London
✨Tip Number 1
Get to know the company! Before your interview, dive into Season's values and what makes their customer experience special. This will help you connect with the team and show that you're genuinely interested in creating those warm, smart interactions.
✨Tip Number 2
Practice your customer interaction skills! Think about how you would handle tricky situations like complaints or busy periods. Role-play these scenarios with a friend to build your confidence and demonstrate your calm, organised approach during the interview.
✨Tip Number 3
Show off your coaching style! Prepare examples of how you've developed team members in the past. Highlight your ability to turn 'good' into 'great' through clear expectations and feedback — this is key for the Store Manager role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Season team. Don’t miss out on the chance to be part of a high-standards environment where your leadership can shine!
We think you need these skills to ace Retail Store Manager in London
Some tips for your application 🫡
Show Your Passion for Food and Design: When writing your application, let your love for food and design shine through. Share any relevant experiences or interests that connect you to our modern cookshop vibe. We want to see how you can bring that passion into the role!
Highlight Your Leadership Skills: Make sure to emphasise your experience in leading retail or hospitality teams. We’re looking for someone who can coach and develop their team, so share examples of how you've turned 'good' into 'great' in past roles.
Demonstrate Your Customer Service Expertise: Since customer experience is key for us, include specific instances where you've handled tricky situations with customers. Show us how you keep things calm and fair, even during busy times — we love a cool head under pressure!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Season
✨Know the Brand Inside Out
Before your interview, dive deep into Season's ethos and offerings. Familiarise yourself with their product range and customer experience philosophy. This will help you demonstrate genuine enthusiasm and align your answers with their values.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Highlight your coaching techniques and how you've turned 'good' into 'great'. Be ready to discuss specific situations where you handled complaints or tricky moments with calm and fairness.
✨Demonstrate Customer-Centric Thinking
Think about how you would create amazing customer experiences at Season. Prepare to share your approach to welcoming customers, asking great questions, and making thoughtful recommendations. Show that you understand the importance of a warm and helpful atmosphere.
✨Be Ready for Operational Questions
Since this role involves operations, brush up on your knowledge of rota planning, stock accuracy, and basic cash compliance. Be prepared to discuss how you would use KPIs to improve performance week by week, showcasing your organisational skills.