At a Glance
- Tasks: Provide emotional support to survivors through a telephone support line.
- Company: Seashell Trust, dedicated to making a difference in lives.
- Benefits: Gain valuable experience, training provided, and travel expenses reimbursed.
- Other info: 5-week training course to equip you for this vital role.
- Why this job: Make a real impact by supporting those who need it most.
- Qualifications: Must be over 21 and confident on the phone.
Seashell Trust in Stockport is looking for Volunteer Call Handlers to provide emotional support as part of NAPAC’s telephone support line. Being confident on the phone is essential, and volunteers will undergo a 5-week training course. This role is crucial in changing lives and supporting survivors of childhood abuse.
Candidates must be over 21 years old. Travel expenses up to £12 can be reimbursed.
For more details or to apply, please contact Mo via email at ramona.andrews@napac.org.uk.
Volunteer Call Handler - Empathetic Survivor Support in Stockport employer: Seashell Trust
Seashell Trust is an exceptional employer that prioritises the well-being and development of its volunteers. With a supportive work culture centred around empathy and personal growth, volunteers receive comprehensive training and the opportunity to make a meaningful impact in the lives of survivors of childhood abuse. Located in Stockport, the organisation also offers reimbursement for travel expenses, ensuring that all volunteers can contribute without financial burden.
StudySmarter Expert Advice🤫
We think this is how you could land Volunteer Call Handler - Empathetic Survivor Support in Stockport
✨Tip Number 1
Practice your phone skills! Since being confident on the phone is key for this role, grab a friend and do some mock calls. This will help you feel more at ease when it comes to handling real calls.
✨Tip Number 2
Show your empathy! When you apply, think about how you can demonstrate your understanding of the challenges faced by survivors. Share personal experiences or insights that highlight your compassionate nature.
✨Tip Number 3
Get familiar with NAPAC! Research their mission and values so you can align your answers during any interviews. This shows you’re genuinely interested in the role and ready to make a difference.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Volunteer Call Handler - Empathetic Survivor Support in Stockport
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your empathetic nature. We want to see how you can connect with others and provide the emotional support that’s so vital in this role.
Be Confident on the Phone:Since being confident on the phone is essential, share any relevant experiences where you've successfully communicated over the phone. This will help us understand your comfort level in handling calls.
Tailor Your Application:Don’t just send a generic application! Make sure to tailor your responses to reflect the specific skills and qualities we’re looking for in a Volunteer Call Handler. It shows us you’re genuinely interested.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep everything organised!
How to prepare for a job interview at Seashell Trust
✨Know Your Stuff
Before the interview, make sure you understand the role of a Volunteer Call Handler and what it entails. Familiarise yourself with NAPAC’s mission and the importance of emotional support for survivors. This will show your genuine interest and commitment to the cause.
✨Practice Active Listening
Since this role involves providing emotional support over the phone, practice your active listening skills. During the interview, demonstrate that you can listen attentively and respond empathetically. This will highlight your suitability for the role and your ability to connect with callers.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations. Think about potential scenarios you might face as a call handler and prepare your responses. This will help you showcase your problem-solving skills and your ability to remain calm under pressure.
✨Show Your Passion
Let your passion for supporting survivors shine through during the interview. Share any relevant experiences or motivations that drive you to apply for this role. A genuine connection to the cause can set you apart from other candidates.
