At a Glance
- Tasks: Support adult survivors of childhood abuse by providing empathetic and understanding phone support.
- Company: Join NAPAC, a vital organisation dedicated to helping survivors heal and thrive.
- Benefits: Gain valuable experience, receive training, and have your travel expenses reimbursed.
- Other info: Engaging training sessions and opportunities to learn from industry experts.
- Why this job: Make a real difference in someone's life while developing your listening and empathy skills.
- Qualifications: Must be over 21 with strong communication and resilience.
NAPAC (the National Association for People Abused in Childhood) provides emotional support to adult survivors of all types of childhood abuse; including physical, sexual, emotional abuse or neglect. We offer empathy, validation, normalisation, understanding and care to our callers. We also assist survivors in finding longer term or local support, utilising common coping and grounding mechanisms, as well as signposting to other services who may be able to provide additional support. Our service is vital as many survivors of childhood abuse continue to be negatively impacted by their experiences into adulthood – from complex post‑traumatic stress disorder, eating disorders and depression amongst other challenges. It doesn’t have to be this way – this is the chance for you to change someone’s life for the better.
Volunteer Call Handlers answer calls to NAPAC’s primary survivor support service – the telephone support line, so being confident speaking on the telephone is essential. Due to the nature of the role, we require our volunteers to be above the age of 21. Volunteers receive a 5‑week training course (four 3‑hour sessions plus a shadowing week) and are invited to attend twice‑yearly training days hosted by guest speakers from other relevant organisations.
Key Skills & Attributes
- Empathy
- Resilience
- Listening skills
Other: We can reimburse travel expenses up to £12.
Closing date for applications: 01 January 2027
Contact Please contact Mo via email at ramona.andrews@napac.org.uk to learn more about this volunteer opportunity or to apply.
Volunteer Call Handler in Stockport employer: Seashell Trust
NAPAC is an exceptional employer for those looking to make a meaningful impact in the lives of adult survivors of childhood abuse. With a strong emphasis on empathy and support, our volunteers benefit from comprehensive training and ongoing development opportunities, fostering a collaborative and compassionate work culture. Located in a supportive environment, NAPAC not only values the contributions of its volunteers but also provides reimbursement for travel expenses, ensuring that everyone can participate fully in this rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Volunteer Call Handler in Stockport
✨Tip Number 1
Get to know NAPAC and their mission inside out. When you understand the impact of their work, you can speak passionately about why you want to be a Volunteer Call Handler. This enthusiasm will shine through in your conversations!
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with friends or family. The more comfortable you are on the phone, the better you'll connect with callers who need your support.
✨Tip Number 3
Show off your empathy and listening skills during any interviews or chats. Share personal stories or experiences that highlight your ability to connect with others. Remember, it’s all about making that human connection!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always here to help you through the process if you have any questions.
We think you need these skills to ace Volunteer Call Handler in Stockport
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your empathy and understanding. We want to see how you connect with the mission of NAPAC and how you can support survivors through your words.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Volunteer Call Handler role.
Share Relevant Experience:If you've got any experience in support roles or dealing with sensitive situations, let us know! Sharing specific examples can really help your application stand out.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Seashell Trust
✨Know the Mission
Before your interview, take some time to really understand NAPAC's mission and values. Familiarise yourself with the types of support they offer and the challenges faced by survivors. This will not only help you answer questions more effectively but also show your genuine interest in making a difference.
✨Showcase Your Empathy
As a Volunteer Call Handler, empathy is key. Prepare examples from your past experiences where you've demonstrated empathy and understanding. Think about how you can convey your ability to connect with others and provide emotional support, as this will be crucial in your role.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, rather than just waiting for your turn to speak. Respond thoughtfully to their questions, and don’t hesitate to ask clarifying questions if needed. This will demonstrate your listening skills, which are vital for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your resilience and problem-solving skills. Think about how you would handle difficult calls or situations. Practising these scenarios beforehand can help you articulate your thought process and reassure the interviewers of your capability to handle sensitive topics.
