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- Tasks: Provide technical support and troubleshoot issues for colleagues in a dynamic retail environment.
- Company: Prominent retail company in Cornwall with a supportive Service Desk team.
- Benefits: Salary of £27k - £29k, flexible benefits, generous leave, and growth opportunities.
- Why this job: Join a tech-savvy team and enhance your skills while making a difference.
- Qualifications: Strong communication skills and experience in a support role are essential.
- Other info: Enjoy a hybrid work model with a focus on professional and personal development.
The predicted salary is between 27000 - 29000 £ per year.
A prominent retail company in Cornwall is seeking a Support Technician to join their Service Desk team. In this full-time role, you will provide technical support to colleagues, troubleshoot issues, and assist with service improvements.
Ideal candidates will have strong communication skills and experience in a support role, with a keen interest in technology.
We offer a salary of £27k - £29k, a flexible benefits package, generous leave, and opportunities for professional and personal growth.
Tech Support Technician - Hybrid IT Helpdesk (Cornwall) employer: Seasalt
Contact Detail:
Seasalt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Support Technician - Hybrid IT Helpdesk (Cornwall)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common tech support scenarios. We should be ready to demonstrate our troubleshooting skills and show how we handle tricky situations.
✨Tip Number 3
Show off our passion for technology! During interviews, let’s share personal projects or experiences that highlight our interest in tech. It’ll make us stand out as enthusiastic candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or new roles that pop up.
We think you need these skills to ace Tech Support Technician - Hybrid IT Helpdesk (Cornwall)
Some tips for your application 🫡
Show Your Tech Savvy: Make sure to highlight your experience in tech support and any relevant skills you have. We want to see how you troubleshoot issues and improve services, so don’t hold back on those examples!
Communicate Clearly: Strong communication skills are key for this role. When writing your application, keep it clear and concise. We love a good story, but make sure it’s easy to follow and gets to the point!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. We’re looking for candidates who show genuine interest in the role and our company.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Seasalt
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the role. Familiarise yourself with common troubleshooting techniques and tools that are used in IT support. Being able to demonstrate your knowledge during the interview will show that you're ready to hit the ground running.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would help a colleague with a tech issue, so being clear and concise will make a great impression.
✨Show Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to troubleshoot effectively and improve service.
✨Research the Company Culture
Take some time to understand the retail company’s values and culture. This will help you tailor your responses to align with their ethos and demonstrate that you’re not just a fit for the role, but also for the team. Plus, it shows genuine interest!
