At a Glance
- Tasks: Lead a vibrant retail team and deliver exceptional customer service.
- Company: Seasalt, a thriving lifestyle brand focused on creativity and confidence.
- Benefits: Competitive pay, 50% discount, health support, and flexible benefits.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Join a passionate team and make a real impact in retail.
- Qualifications: Strong leadership skills and a passion for customer service.
Seasalt is a thriving retail lifestyle brand who put its customers at the heart of everything we do. Our success relies on a talented retail team who bring our values to life by helping our customers dress with creativity and confidence season after season.
Our Supervisors take responsibility of the store and team members when required. They deliver exceptional customer service, ensure the shop always looks its best and support the Store Manager and Assistant Store Manager with the day-to-day running of the store.
We now have a fantastic opportunity for a Supervisor to join the Silverburn team on a 16 hour permanent contract.
You'll Help Us By
- Supporting the management team in creating a service culture within the store team that puts the customer at the heart of everything they do
- Guiding the Sales Advisor team on how to recommend additional services to drive sales such as omni-channel selling, gathering customer data, and recommending add-on purchases
- Supporting the store leadership team with driving store sales, profitability and consistent KPI achievement
- Implementing store visual merchandising, windows standards and guidelines and utilising all product, categories, and bestseller information to maximise commercial opportunities within the store
- Training the Sales Advisor team to have a thorough knowledge of our brand, products, design inspiration and services
- Communicating store performances to your team and key stakeholders around the business, providing regular feedback, highlighting any risks and opportunities to sales for the business
- Supporting your Store Manager with all store operations such as management of stock, loss prevention, escalation and incident reporting, health, and safety, GDPR, cash handling, key holder responsibilities and store safety standards amongst others
- Being a key-holder for the store and having sole responsibility for running the store when required
The Skills You'll Be Sharing With The Team
Coaching will come naturally to you; you’ll be passionate about inspiring your team to have excellent product knowledge and will lead by example with your customer service skills. Driving sales, thinking commercially, and working towards KPI’s will be really important to you and is key to this role.
Difficult situations don’t phase you as you have an adaptable and resilient attitude, being able to respond positively to change. You’ll be confident in giving feedback to all members of the team, along with sharing ideas with management on how to drive performance.
Why We Hope You'll Love Working With Us
The success of Seasalt is down to the skill and hard work of our team. We don't just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us.
Benefits
- Hourly rate: £13.10
- 31 days (FTE) paid annual leave, increasing with length of service
- Uniform allowance
- Attractive 50% employee discount
- Health Cash Plan scheme to cover costs of everyday health expenses plus virtual mental health support
- Free access to our Employee Assistance Programme through Retail Trust with 24/7 support including online therapy and counselling
- Flexible benefits scheme to personalise your benefits package
- Enhanced family leave policies
- Pension Scheme with generous 7% employer contributions
- Life assurance programme
- Learning and Development opportunities
- Do Good Things with our two days per year paid volunteering opportunities
- Employee networks to develop and provide support to our people, including the Inclusion Network
- 100’s of savings on top retailers and gym memberships through our discount hub
At Seasalt we have a brilliant team of people - they're what make Seasalt a fantastic place to work. We love to celebrate uniqueness, and are committed to making Seasalt a place where everyone feels they belong. As an inclusive employer, we want to invite a diverse range of candidates to apply for our roles. We aim to work flexibly where possible and value a range of perspectives - diversity of thought helps us to grow - so please apply if this is a role that would make you excited to come to work every day.
Supervisor - 16 Hour Permanent Contract employer: Seasalt
Seasalt is an exceptional employer that prioritises its team members' growth and well-being, offering a supportive work culture where creativity and customer service thrive. With benefits like a generous employee discount, health cash plan, and opportunities for learning and development, employees are encouraged to flourish in their roles. Located in Silverburn, the company fosters inclusivity and celebrates diversity, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - 16 Hour Permanent Contract
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Seasalt's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and leadership qualities, as these are key for the Supervisor role.
✨Tip Number 3
Show off your passion for retail! During your interview, share specific examples of how you've driven sales or improved customer experiences in previous roles. This will highlight your commercial thinking and adaptability.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the team dynamics, store goals, and how you can contribute to Seasalt’s success. This shows you're proactive and ready to jump in!
We think you need these skills to ace Supervisor - 16 Hour Permanent Contract
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for delivering exceptional customer service. Share examples of how you've gone above and beyond for customers in the past – we love to hear about those moments!
Highlight Your Team Leadership Skills:As a Supervisor, you'll be guiding a team, so make sure to showcase your leadership experience. Talk about how you've inspired others, trained new team members, or contributed to a positive team culture – it’s all about teamwork!
Be Specific About Your Achievements:We want to know what you've accomplished! Use specific examples to demonstrate how you've driven sales or improved store performance in previous roles. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website:Ready to take the plunge? Make sure you apply through our website for the best chance of success. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Seasalt
✨Know the Brand Inside Out
Before your interview, make sure you research Seasalt thoroughly. Understand their values, products, and what makes them unique in the retail lifestyle sector. This will not only help you answer questions confidently but also show your genuine interest in the brand.
✨Showcase Your Leadership Skills
As a Supervisor, you'll be guiding a team, so be prepared to discuss your leadership style. Think of examples where you've successfully coached or inspired others, especially in a retail environment. Highlight how you can create a service culture that puts customers first.
✨Prepare for Situational Questions
Expect questions about handling difficult situations or driving sales. Use the STAR method (Situation, Task, Action, Result) to structure your answers. For instance, share a time when you turned around a challenging customer interaction or improved team performance.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, how success is measured in the role, or what opportunities there are for growth within Seasalt. This shows you're not just interested in the job, but also in contributing to the company's success.
