At a Glance
- Tasks: Lead a vibrant retail team and deliver exceptional customer service.
- Company: Seasalt, a thriving lifestyle brand focused on creativity and confidence.
- Benefits: Competitive pay, 50% discount, health support, and flexible benefits.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Join a passionate team and make a real impact in retail.
- Qualifications: Strong leadership skills and a passion for customer service.
Originally selling workwear to local mariners and practical overalls to artists, our story began in a small shop in Penzance in 1981. Over the years we’ve grown into a leading UK lifestyle brand with over 80 shops across the UK and Ireland, 400+ wholesale partners and a thriving online business, but never losing touch of our roots. Our passion for well-crafted clothing, exemplary customer service and connection to our local communities drives everything we do. As we continue to grow in the UK and internationally, we are focussed on delivering excellence across every touchpoint, whether that is at our warehouse, in store or through our customer service channels, building a team that shares our values. Each employee plays a part in the success of Seasalt, and this was evidenced by our Drapers Award win of “Best Place to Work”.
Our Supervisors take responsibility of the store and team members when required. They deliver exceptional customer service, ensure the shop always looks it’s best and support the Store Manager and Assistant Store Manager with the day-to-day running of the store.
We now have a fantastic opportunity for a Supervisor to join the Cribbs Causeway team on a 16 hour permanent contract.
You’ll help us by:
- Supporting the management team in creating a service culture within the store team that puts the customer at the heart of everything they do
- Guiding the Sales Advisor team on how to recommend additional services to drive sales such as omni-channel selling, gathering customer data, and recommending add-on purchases
- Supporting the store leadership team with driving store sales, profitability and consistent KPI achievement
- Implementing store visual merchandising, windows standards and guidelines and utilising all product, categories, and bestseller information to maximise commercial opportunities within the store
- Training the Sales Advisor team to have a thorough knowledge of our brand, products, design inspiration and services
- Communicating store performances to your team and key stakeholders around the business, providing regular feedback, highlighting any risks and opportunities to sales for the business
- Supporting your Store Manager with all store operations such as management of stock, loss prevention, escalation and incident reporting, health, and safety, GDPR, cash handling, key holder responsibilities and store safety standards amongst others
- Being a key-holder for the store and having sole responsibility for running the store when require
The skills you’ll be sharing with the team:
- Coaching will come naturally to you; you’ll be passionate about inspiring your team to have excellent product knowledge and will lead by example with your customer service skills.
- Driving sales, thinking commercially, and working towards KPI’s will be really important to you and is key to this role.
- Difficult situations don’t phase you as you have an adaptable and resilient attitude, being able to respond positively to change.
- You’ll be confident in giving feedback to all members of the team, along with sharing ideas with management on how to drive performance.
Why we hope you’ll love working with us: The success of Seasalt is down to the skill and hard work of our team. We don't just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us. As well as doing everything we can to boost your development professionally, we believe encouraging personal growth is just as important.
These include:
- Hourly rate: £13.6031 days (FTE) paid annual leave, increasing with length of service
- Uniform allowance
- Attractive 50% employee discount
- Health Cash Plan scheme to cover costs of everyday health expenses plus virtual 24/7 GP service
- Free access to our Employee Assistance Programme through Retail Trust with 24/7 support including mental health support and counselling
- Flexible benefits scheme to personalise your benefits package
- Enhanced family leave polici
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Supervisor - 16 Hour Permanent Contract employer: Seasalt
Seasalt is an exceptional employer that prioritises creativity, personal growth, and employee wellbeing. With a vibrant work culture rooted in Cornwall's artistic heritage, we offer generous benefits including 34 days of paid annual leave, a flexible working approach, and extensive learning opportunities, all while fostering an inclusive environment where every team member can thrive. Join us at our Falmouth Head Office and be part of a passionate team dedicated to making a positive impact in the fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - 16 Hour Permanent Contract
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Seasalt, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Seasalt!
We think you need these skills to ace Supervisor - 16 Hour Permanent Contract
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Seasalt, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Seasalt and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Seasalt that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Seasalt
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
