At a Glance
- Tasks: Lead technology operations and ensure top-notch service delivery across various platforms.
- Company: Join Seasalt, a modern retailer blending heritage with innovation.
- Benefits: Enjoy 34 days of leave, 50% employee discount, and flexible working options.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: Experience in tech operations and strong leadership skills required.
The predicted salary is between 65000 - 70000 £ per year.
Permanent, full time
Salary: £65,000 - £70,000 depending on experience (Band 3)
Cornwall based – relocation allowance available of 10% of the offered salary
Our first shop opened in 1981 in Penzance, selling durable clothing to artists and mariners. Today, we’re a modern, data-enabled omnichannel retailer with a growing international presence. We blend heritage with innovation, designing timeless clothing made from responsibly sourced fabrics, and using technology to improve how we operate, grow and serve customers.
As we scale in the UK and internationally (primarily through third-party partnerships), we’re investing in data, systems and digital capability to support our people and our growth. It’s an exciting time to join us!
The Senior Technology Delivery Manager is responsible for the operational delivery of technology services, ensuring services are delivered effectively, efficiently and in line with agreed standards and performance targets. This role owns service execution and performance, operational coordination, incident response and supplier delivery across technology operations. Working closely with the Technology Services Manager, this role is accountable for executing agreed processes and delivering defined service outcomes.
Please note, as part of our Seasalt Connected approach to ways of working, this role will be based flexibly across our Cornwall head office locations (minimum 40% of working week but the nature of some roles may require more working time in our head offices) and remotely within the UK.
You’ll help us by:
- Leading and managing the delivery of day-to-day technology operations across infrastructure, systems, cloud services and platforms, including line management of the Systems Manager, ensuring services are delivered in line with agreed SLAs, KPIs and operational targets.
- Acting as the primary operational escalation point for major incidents, service disruptions and critical/high-impact service issues.
- Owning and overseeing operational adherence to service management practices, including incident management, problem management, change enablement, service request fulfilment, asset lifecycle management and financial management.
- Managing the operational technology budget, ensuring services are delivered effectively within agreed financial constraints, and maintaining technology support and on-call rotas.
- Owning and leading the Service Desk function, ensuring the delivery of high-quality end-user support services that meet agreed SLAs, KPIs and customer experience targets, driving continuous improvement through regular performance reviews and metrics analysis.
- Ensuring strong alignment between the Service Desk and wider technology operations, enabling effective escalation, collaboration and issue resolution.
- Managing day-to-day relationships with third-party technology providers, ensuring supplier services meet agreed standards and SLAs, and coordinating escalations, performance reviews and governance processes.
- Maintaining operational documentation, including: low level design records, build and implementation documents, asset records, software licence usage, runbooks, support procedures and knowledge base articles.
- Supporting audit, compliance and governance activities, executing disaster recovery, business continuity processes and resilience testing processes, ensuring teams are prepared for failure scenarios and service restoration activities.
The skills you’ll be sharing with the team:
- Relevant experience in technology operations, service management, or infrastructure environments.
- Experience managing day-to-day technology operations in a multi-system environment.
- Experience leading or coordinating Service Desk operations.
- Strong experience in incident and problem management.
- Experience working with third-party suppliers and support partners.
- Experience coordinating across multiple technology domains (infrastructure, cloud, systems).
- Experience working with cloud platforms (Azure, AWS, or similar).
- Strong operational leadership and coordination skills.
- Excellent incident management and problem-solving ability.
- Ability to prioritise effectively in a fast-paced environment.
- Strong communication and stakeholder management skills.
- Analytical mindset with the ability to interpret service performance data.
- Strong organisational and documentation skills.
- Retail experience would be desirable.
Why we hope you’ll love working with us:
The success of Seasalt is down to the skill and hard work of our team. We don't just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us. As well as doing everything we can to support your development professionally, we believe encouraging personal growth is just as important. So you can fulfil your passion and purpose, not just at work but in life, we offer a range of benefits that are designed to enhance your career and wellbeing:
- 34 days paid annual leave (including bank holidays), increasing with length of service
- Attractive 50% employee discount
- Flexible benefits allowance to personalise your benefits package
- Private Medical Scheme including 24/7 virtual GP
- Free access to our Employee Assistance Programme through Retail Trust with 24/7 support
- Pension plan with generous 7% employer contributions
- Life assurance programme
- Enhanced family leave policies
- Flexible working opportunities with our hybrid working approach
- Learning and Development opportunities
- Do Good Things with our two days per year paid volunteering opportunities
- Employee networks to develop and provide support to our people, including the Inclusion & Belonging Network
- 100s of savings on top retailers and gym memberships through our discount hub
At Seasalt we have a brilliant team of people – they're what make Seasalt a fantastic place to work. We love to celebrate uniqueness and are committed to making Seasalt a place where everyone feels they belong. As an inclusive employer, we want to invite a diverse range of candidates to apply for our roles. We aim to work flexibly where possible and value a range of perspectives - diversity of thought helps us to grow – so please apply if this is a role that would make you excited to come to work every day. We're happy to help with any adjustments to our recruitment process and beyond. Just drop us an email at careers@seasaltcornwall.co.uk
Closing date for applications is 16th November 2026, however our roles can close earlier so we would recommend applying as soon as you are able.
Senior Manager Technology Delivery employer: Seasalt
Seasalt is an excellent employer, offering a vibrant and inclusive work culture in the heart of Cambridge. With a strong focus on employee growth, you will have ample opportunities for progression while being part of a supportive team that values customer service and high standards. Enjoy the benefits of working in a dynamic retail environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager Technology Delivery
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Seasalt values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Seasalt might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Seasalt!
✨Direct Apply to Seasalt
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We think you need these skills to ace Senior Manager Technology Delivery
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Seasalt.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Seasalt. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Seasalt
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
