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- Tasks: Provide technical support and resolve incidents for employees in a hybrid work environment.
- Company: Seasalt, a dynamic company with a focus on employee support and growth.
- Benefits: Salary up to £31,000, 34 days of paid leave, and flexible working options.
- Other info: Permanent position with opportunities for professional development.
- Why this job: Join a supportive team and enhance your tech skills while enjoying work-life balance.
- Qualifications: Experience in technical support and strong communication skills required.
The predicted salary is between 31000 - 31000 £ per year.
Seasalt is seeking a Support Technician to provide technical support to employees, resolve incidents and service requests, and assist in root cause analysis. This full-time, permanent position offers a hybrid working model with around 50% in the office located in Redruth, and the rest remote.
The ideal candidate will have experience in a technical support role, relevant industry qualifications, and excellent communication skills.
The role includes competitive benefits like a salary up to £31,000 and 34 days of paid annual leave.
Hybrid IT Service Desk Technician - Growth & Benefits in Redruth employer: Seasalt
Contact Detail:
Seasalt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Service Desk Technician - Growth & Benefits in Redruth
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Seasalt on LinkedIn. A friendly chat can give us insider info and might just get our foot in the door.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. We should be ready to showcase our problem-solving skills and how we handle tricky situations.
✨Tip Number 3
Show off our communication skills! During interviews, let’s explain our thought process clearly when tackling technical issues. It’s all about making complex stuff sound simple.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re genuinely interested in joining the Seasalt team.
We think you need these skills to ace Hybrid IT Service Desk Technician - Growth & Benefits in Redruth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and any relevant qualifications. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Support Technician role at Seasalt. Share specific examples of how you've resolved incidents or improved processes in previous roles.
Show Off Your Communication Skills: Since this role involves helping employees, it's crucial to demonstrate your excellent communication skills. In your application, mention times when you’ve effectively communicated technical information to non-technical folks.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Seasalt
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge relevant to the role. Be prepared to discuss your experience in resolving incidents and service requests, as well as any industry qualifications you hold. This will show that you're not just familiar with the basics but can handle real-world scenarios.
✨Communicate Clearly and Confidently
Since excellent communication skills are a must for this position, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist an employee with a tech issue, so think about how you can convey your thoughts clearly and effectively.
✨Show Your Problem-Solving Skills
Be ready to share examples of how you've tackled technical challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help the interviewers see your analytical thinking and how you approach root cause analysis.
✨Embrace the Hybrid Model
Since this role involves a hybrid working model, express your comfort with both in-office and remote work. Share any experiences you have with remote collaboration tools or managing your time effectively while working from home. This will demonstrate your adaptability and readiness for the role.