At a Glance
- Tasks: Assist the Store Manager in creating a customer-focused service culture and driving sales.
- Company: Seasalt, a leading UK lifestyle brand with a strong community connection.
- Benefits: Competitive salary, 34 days leave, 50% discount, health plan, and personal development opportunities.
- Other info: Inclusive workplace with flexible benefits and opportunities for personal growth.
- Why this job: Join a passionate team and make a real impact in a thriving retail environment.
- Qualifications: Experience in retail leadership and a passion for coaching and developing teams.
The predicted salary is between 24000 - 30000 £ per year.
Overview
Originally selling workwear to local mariners and practical overalls to artists, our story began in a small shop in Penzance in 1981. Over the years we’ve grown into a leading UK lifestyle brand with over 80 shops across the UK and Ireland, 400+ wholesale partners and a thriving online business, but never losing touch of our roots. Our passion for well-crafted clothing, exemplary customer service and connection to our local communities drives everything we do. As we continue to grow in the UK and internationally, we are focused on delivering excellence across every touchpoint, whether that is at our warehouse, in store or through our customer service channels, building a team that shares our values. Each employee plays a part in the success of Seasalt, and this was evidenced by our Drapers Award win of “Best Place to Work”.
Responsibilities
- Assist the Store Manager in creating a service culture within the store team that puts the customer at the heart of everything they do.
- Enable the store team on how to recommend additional services to drive sales such as omni-channel selling, gathering customer data, and recommending add-on purchases.
- Support the Store Manager with recruitment, working together to build a diverse and passionate team.
- Be a great role model, driving store sales, profitability and consistent KPI achievement, understanding what is required to drive performance.
- Coach and develop the store team through regular 121’s, supporting with development plans when appropriate.
- Communicate store performances to the team and key stakeholders around the business, providing regular feedback, highlighting any risks and opportunities to sales for the business.
- Implement store visual merchandising, windows standards and guidelines and utilise all product, categories, and bestseller information to maximise commercial opportunities within the store.
- Utilise all product information to maximise sales opportunities.
- Manage store operations such as stock management, loss prevention, escalation and incident reporting, health and safety, GDPR, cash handling, key holder responsibilities and store safety standards amongst others.
- Act as a key-holder for the store and have sole responsibility for running the store when required.
The Skills You’ll Be Sharing With The Team
Leading the way with exceptional retail skills, product knowledge and commercial know-how, you’ll be passionate about inspiring your team to exceed sales and maximise profitability. You will have previous experience in leading a team at supervisor level or above, preferably in a retail or equivalent environment where you drove key KPI achievement and managed budgets. Taking responsibility of leading the store to support the Store Manager won’t phase you; you will be passionate about the successful running of the store. Coaching and developing your team will be important to you and you’ll be an excellent communicator who can build a culture of trust. Finding solutions comes naturally to you, and you won’t be afraid to share your ideas, thinking differently on how to achieve results.
Why We Hope You’ll Love Working With Us
The success of Seasalt is down to the skill and hard work of our team. We don’t just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us.
Benefits
- Salary up to £28,500 dependent on experience.
- 34 days paid annual leave, increasing with length of service.
- Uniform allowance.
- Attractive 50% employee discount.
- Health Cash Plan scheme to cover costs of everyday health expenses plus virtual 24/7 GP service.
- Free access to our Employee Assistance Programme through Retail Trust with 24/7 support including mental health support and counselling.
- Flexible benefits scheme to personalise your benefits package.
- Enhanced family leave policies.
- Pension Scheme with generous 7% employer contributions.
- Life assurance programme.
- Learning and Development opportunities.
- Do Good Things with our two days per year paid volunteering opportunities.
- Employee networks to develop and provide support to our people, including the Inclusion Network.
- Hundreds of savings on top retailers and gym memberships through our discount hub.
At Seasalt we have a brilliant team of people – they’re what make Seasalt a fantastic place to work. We love to celebrate uniqueness, and are committed to making Seasalt a place where everyone feels they belong. As an inclusive employer, we want to invite a diverse range of candidates to apply for our roles. We aim to work flexibly where possible and value a range of perspectives - diversity of thought helps us to grow – so please apply if this is a role that would make you excited to come to work every day. We’re happy to help with any adjustments to our recruitment process and beyond.
Assistant Store Manager - 40 Hour Permanent Contract in Leeds employer: Seasalt
Seasalt is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a supportive work culture where every team member plays a vital role in our success. With competitive salaries, generous benefits including a 50% employee discount, and opportunities for personal and professional development, we foster an environment that celebrates diversity and encourages collaboration. Join us in Penzance, where you can be part of a passionate team dedicated to delivering excellence and making a positive impact in our local communities.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager - 40 Hour Permanent Contract in Leeds
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Seasalt, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Seasalt!
We think you need these skills to ace Assistant Store Manager - 40 Hour Permanent Contract in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Seasalt, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Seasalt and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Seasalt that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Seasalt
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!