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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support store management in creating a memorable shopping experience.
- Company: Seasalt, a leading UK lifestyle brand with a strong community focus.
- Benefits: Competitive hourly rate, 50% employee discount, health cash plan, and flexible benefits.
- Why this job: Join a passionate team and grow your career in a supportive and inclusive environment.
- Qualifications: Strong customer service skills, enthusiasm, and effective communication.
- Other info: Opportunities for learning, development, and paid volunteering.
The predicted salary is between 10 - 15 £ per hour.
Overview
Originally selling workwear to local mariners and practical overalls to artists, Seasalt began in a small shop in Penzance in 1981. It has grown into a leading UK lifestyle brand with over 80 shops across the UK and Ireland, 400+ wholesale partners and a thriving online business, while maintaining its roots. Our passion for well-crafted clothing, exemplary customer service and connection to local communities drives everything we do. We are focused on delivering excellence across every touchpoint, whether that is at our warehouse, in store or through our customer service channels, and we aim to build a team that shares our values. Each employee plays a part in Seasalt’s success, which was recognised with the Drapers Award for “Best Place to Work.”
Role
Like all our retail employees, our Sales Advisors are ambassadors for Seasalt, embodying our values by putting our customers at the heart of everything they do. They are an essential part of the team, supporting store management and creating a memorable shopping experience for every customer. We have a brilliant opportunity for a Part Time Sales Advisor on a 12 hour permanent contract to join the team in our beautiful new shop in Ilkley.
Responsibilities
- Delivering an exceptional and inspiring service, demonstrating a thorough knowledge of our brand, products, design inspiration and services
- Recommending additional services and solutions to our customers to drive sales and gather customer data
- Actively driving sales across channels by introducing customers to our website, using it as a selling tool and supporting with the processing of online orders
- Having a first point resolution approach to any customer issues or feedback and actively seeking out solutions for the benefit of the customer
- Supporting the Store Manager and team to drive store sales, profitability and consistent KPI achievement
- Helping with implementing store visual merchandising, windows standards and guidelines and utilising all product, categories, and bestseller information to maximise commercial opportunities within the store
- Having a flexible approach to your work, playing an active role in all operational tasks such as management of stock, loss prevention, health and safety, and store safety standards amongst others
The Skills You’ll Be Sharing With The Team
Your high standards of customer service will be really important to you and are highly valued in this role. Enthusiasm and energy shine through as you enjoy working and being part of a like-minded team. Effective communication with both your team and customers will come naturally. The commitment you have to your work is evident and you enjoy seeing results. You handle difficult situations with adaptability, resilience and the confidence to work independently.
Why We Hope You’ll Love Working With Us
The success of Seasalt is down to the skill and hard work of our team. We don’t just want to attract the best and brightest people to work with us; we want you to stay and grow with us.
Benefits
- Hourly rate: £12.60
- 31 days (FTE) paid annual leave, increasing with length of service
- Uniform allowance
- Attractive 50% employee discount
- Health Cash Plan and virtual 24/7 GP Service
- Free access to our Employee Assistance Programme through Retail Trust with 24/7 support including mental health support and counselling
- Flexible benefits scheme to personalise your benefits package
- Enhanced family leave policies
- Pension Scheme with 7% employer contributions
- Life assurance programme
- Learning and Development opportunities
- Two days per year of paid volunteering
- Employee networks including the Inclusion Network
- Discount hub offers with savings on top retailers and gym memberships
At Seasalt we celebrate uniqueness and are committed to making Seasalt a place where everyone belongs. We are an inclusive employer and welcome a diverse range of candidates. We aim to work flexibly where possible and value diverse perspectives. Adjustments to our recruitment process and beyond are available.
Note: we are unable to accept CVs and applications over email. Closing date for applications is 29/01.
Sales Advisor - 12 Hour Permanent Contract in Ilkley employer: Seasalt
Contact Detail:
Seasalt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - 12 Hour Permanent Contract in Ilkley
✨Tip Number 1
Get to know Seasalt inside out! Familiarise yourself with their products, values, and the story behind the brand. This will help you connect with customers and show that you're genuinely passionate about what you’re selling.
✨Tip Number 2
Practice your customer service skills! Think about how you can create memorable experiences for customers. Role-play different scenarios with friends or family to build your confidence in handling various situations.
✨Tip Number 3
Don’t forget to showcase your enthusiasm! When you apply through our website, let your personality shine through. Share why you love Seasalt and how you can contribute to the team’s success.
✨Tip Number 4
Be proactive during the interview! Prepare questions that show your interest in the role and the company. Ask about team dynamics, sales strategies, and how you can help drive store success.
We think you need these skills to ace Sales Advisor - 12 Hour Permanent Contract in Ilkley
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you connect with customers and create memorable experiences, so share any relevant stories or examples that highlight your skills.
Know Our Brand Inside Out: Make sure to do a bit of homework on Seasalt! Understanding our brand values, products, and what makes us unique will help you stand out. We love candidates who can demonstrate their knowledge and passion for what we do.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and relevant to the role. Avoid fluff and focus on what makes you a great fit for us!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and ready to embrace our online presence.
How to prepare for a job interview at Seasalt
✨Know the Brand Inside Out
Before your interview, dive deep into Seasalt's history, values, and product range. Understanding their journey from a small shop in Penzance to a leading lifestyle brand will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate that you embody Seasalt's commitment to putting customers at the heart of everything.
✨Be Ready to Discuss Sales Strategies
Since the role involves driving sales, come prepared with ideas on how you would recommend additional services or products to customers. Think about how you can use the website as a selling tool and be ready to share your thoughts on boosting store sales.
✨Emphasise Teamwork and Flexibility
Seasalt values a collaborative team environment, so highlight your ability to work well with others. Share experiences where you supported your team or adapted to changing situations, showing that you're ready to contribute positively to the store's success.