At a Glance
- Tasks: Deliver exceptional customer service and support store management in creating a memorable shopping experience.
- Company: Seasalt, a leading UK lifestyle brand with a strong community focus.
- Benefits: Competitive hourly rate, 50% employee discount, health cash plan, and flexible benefits.
- Other info: Opportunities for learning, development, and paid volunteering.
- Why this job: Join a passionate team and grow your career in a supportive and inclusive environment.
- Qualifications: Strong customer service skills, enthusiasm, and effective communication.
The predicted salary is between 10 - 15 £ per hour.
Overview
Originally selling workwear to local mariners and practical overalls to artists, Seasalt began in a small shop in Penzance in 1981. It has grown into a leading UK lifestyle brand with over 80 shops across the UK and Ireland, 400+ wholesale partners and a thriving online business, while maintaining its roots. Our passion for well-crafted clothing, exemplary customer service and connection to local communities drives everything we do. We are focused on delivering excellence across every touchpoint, whether that is at our warehouse, in store or through our customer service channels, and we aim to build a team that shares our values. Each employee plays a part in Seasalt’s success, which was recognised with the Drapers Award for “Best Place to Work.”
Role
Like all our retail employees, our Sales Advisors are ambassadors for Seasalt, embodying our values by putting our customers at the heart of everything they do. They are an essential part of the team, supporting store management and creating a memorable shopping experience for every customer. We have a brilliant opportunity for a Part Time Sales Advisor on a 12 hour permanent contract to join the team in our beautiful new shop in Ilkley.
Responsibilities
- Delivering an exceptional and inspiring service, demonstrating a thorough knowledge of our brand, products, design inspiration and services
- Recommending additional services and solutions to our customers to drive sales and gather customer data
- Actively driving sales across channels by introducing customers to our website, using it as a selling tool and supporting with the processing of online orders
- Having a first point resolution approach to any customer issues or feedback and actively seeking out solutions for the benefit of the customer
- Supporting the Store Manager and team to drive store sales, profitability and consistent KPI achievement
- Helping with implementing store visual merchandising, windows standards and guidelines and utilising all product, categories, and bestseller information to maximise commercial opportunities within the store
- Having a flexible approach to your work, playing an active role in all operational tasks such as management of stock, loss prevention, health and safety, and store safety standards amongst others
The Skills You’ll Be Sharing With The Team
Your high standards of customer service will be really important to you and are highly valued in this role. Enthusiasm and energy shine through as you enjoy working and being part of a like-minded team. Effective communication with both your team and customers will come naturally. The commitment you have to your work is evident and you enjoy seeing results. You handle difficult situations with adaptability, resilience and the confidence to work independently.
Why We Hope You’ll Love Working With Us
The success of Seasalt is down to the skill and hard work of our team. We don’t just want to attract the best and brightest people to work with us; we want you to stay and grow with us.
Benefits
- Hourly rate: £12.60
- 31 days (FTE) paid annual leave, increasing with length of service
- Uniform allowance
- Attractive 50% employee discount
- Health Cash Plan and virtual 24/7 GP Service
- Free access to our Employee Assistance Programme through Retail Trust with 24/7 support including mental health support and counselling
- Flexible benefits scheme to personalise your benefits package
- Enhanced family leave policies
- Pension Scheme with 7% employer contributions
- Life assurance programme
- Learning and Development opportunities
- Two days per year of paid volunteering
- Employee networks including the Inclusion Network
- Discount hub offers with savings on top retailers and gym memberships
At Seasalt we celebrate uniqueness and are committed to making Seasalt a place where everyone belongs. We are an inclusive employer and welcome a diverse range of candidates. We aim to work flexibly where possible and value diverse perspectives. Adjustments to our recruitment process and beyond are available.
Note: we are unable to accept CVs and applications over email. Closing date for applications is 29/01.
Sales Advisor - 12 Hour Permanent Contract in Ilkley employer: Seasalt
Seasalt is an exceptional employer that values its employees and fosters a supportive work culture in the heart of Ilkley. With a commitment to employee growth, generous benefits including a 50% discount, health cash plans, and opportunities for learning and development, Seasalt ensures that every team member feels valued and empowered. Join us to be part of a brand that not only prioritises customer service but also celebrates diversity and inclusivity, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - 12 Hour Permanent Contract in Ilkley
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Seasalt, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Seasalt!
We think you need these skills to ace Sales Advisor - 12 Hour Permanent Contract in Ilkley
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Seasalt, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Seasalt and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Seasalt that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Seasalt
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
