At a Glance
- Tasks: Respond to IT queries, manage support tickets, and assist with technical issues.
- Company: A modern retailer blending heritage with innovation in clothing.
- Benefits: £18,000 salary, 34 days leave, flexible working, and health benefits.
- Other info: Hybrid working model with excellent career development opportunities.
- Why this job: Gain hands-on IT experience while working in a supportive team environment.
- Qualifications: Three A levels and GCSEs in any subject; interest in IT is key.
The predicted salary is between 24169 - 24169 £ per year.
Our first shop opened in 1981 in Penzance, selling durable clothing to artists and mariners. Today, we’re a modern, data‑enabled omnichannel retailer with a growing international presence. We blend heritage with innovation, designing quality clothing made from responsibly sourced fabrics and use technology to improve how we operate, grow and serve customers.
About the Role
As a Junior Support Technician Apprentice, you will respond to queries, log and manage support tickets, and help resolve non‑complex technical issues while gaining hands‑on experience working on a busy service desk. You’ll also support wider IT operations, from maintaining documentation and assisting with system checks to working with third‑party providers to resolve issues.
Responsibilities
- Respond to queries from colleagues and log them into the IT Service Management tool.
- Ensure tickets in the system are responded to in a timely fashion and maintain the mailbox.
- Organise New Starter/Change/Leavers requests and ensure correct assignment.
- Assist in the IT Lab, building and decommissioning hardware and asset management.
- Perform routine checks on interfaces, backups and systems.
- Handle tickets ranging from password resets to investigating network problems.
- Update documentation as requested.
- Communicate with third parties to log issues and ensure timely follow‑up.
Qualifications & Skills
- Three A levels or equivalent.
- Three GCSEs (or equivalent) at grades 4+ (A‑C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- No existing qualification at the same or higher level in a similar subject.
- Problem‑solving and multitasking skills.
- General interest in IT and a willingness to learn current technology.
- Calm under pressure.
- Excellent communication skills (phone, e‑mail, face‑to‑face).
- Strong organisational and planning skills.
- Motivated, driven and proactive.
- Team worker with flexibility and adaptability.
- Ability to deliver tasks.
Apprenticeship Details
This is a full‑time, two‑year temporary contract based in Cornwall. The role offers a hybrid working arrangement with alternating weeks between office and remote; Wednesday is a designated in‑office day. Working hours are 37.5 hours per week, Monday to Friday. You will work towards a Level 3 Junior Support Technician standard over the course of the apprenticeship.
Benefits
- Salary: £18,000 per year (Band 1).
- 34 days paid annual leave (including bank holidays), increasing with length of service.
- 50% employee discount.
- Flexible benefits allowance.
- Private Medical Scheme with 24/7 virtual GP.
- Free Employee Assistance Programme (24/7 support).
- Pension plan with 7% employer contributions.
- Life assurance programme.
- Enhanced family leave policies.
- Flexible working opportunities.
- Learning and Development opportunities.
- Paid volunteering (two days per year).
- Employee networks, including Inclusion & Belonging Network.
- Savings on top retailers and gym memberships.
Junior Support Technician Apprentice in Falmouth employer: Seasalt
As a Junior Support Technician Apprentice with us, you'll join a dynamic and innovative team in Cornwall, where we blend our rich heritage with modern technology to create a supportive work environment. We offer a comprehensive benefits package, including generous annual leave, flexible working arrangements, and extensive learning and development opportunities, ensuring you grow both personally and professionally while contributing to our mission of delivering quality clothing responsibly. Our commitment to employee well-being is reflected in our private medical scheme and 24/7 support services, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Support Technician Apprentice in Falmouth
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Seasalt.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Seasalt. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Junior Support Technician Apprentice in Falmouth
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Seasalt.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Seasalt and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Seasalt
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Seasalt. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Seasalt will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
