At a Glance
- Tasks: Provide exceptional customer support across various channels and assist with administrative duties.
- Company: Join Seasalt, a leading UK lifestyle brand with a strong community focus.
- Benefits: Enjoy a competitive salary, generous leave, and a fantastic employee discount.
- Other info: Flexible working opportunities and a supportive environment await you.
- Why this job: Be part of a passionate team that values your growth and well-being.
- Qualifications: Experience in customer service and excellent communication skills are essential.
The predicted salary is between 21752 - 26586 £ per year.
Originally selling workwear to local mariners and practical overalls to artists, our story began in a small shop in Penzance in 1981. Over the years we’ve grown into a leading UK lifestyle brand with over 80 shops across the UK and Ireland, 400+ wholesale partners and a thriving online business, but never losing touch of our roots.
Our passion for well-crafted clothing, exemplary customer service and connection to our local communities drives everything we do. As we continue to grow in the UK and internationally, we are focussed on delivering excellence across every touchpoint, whether that is at our warehouse, in store or through our customer service channels, building a team that shares our values.
Each employee plays a part in the success of Seasalt, and this was evidenced by our Drapers Award win of “Best Place to Work”. Our customers are truly right at the heart of everything we do. Our Customer Service department are responsible for ensuring we deliver an exceptional service that is above and beyond our customers’ expectations and reflective of our core values.
We have the opportunity for 4 full-time seasonal Customer Service Advisors to join our team on a 3 month temporary contract. A true Seasalt ambassador, you’ll be responsible for providing outstanding first line support to our customers across multiple contact channels, solving their queries and maximising sales opportunities. You’ll support with administrative duties and demonstrate an excellent understanding of our technology platforms and processes, providing support to colleagues where needed.
Please note this role is based remotely within the UK, with occasional travel to our Cornwall head offices. Our Customer Service department is open Monday to Saturday. Our team work 5 days per week from 8:30am-5:00pm each week. This will include at least 1 weekend day in every 2 weekends.
Training for this role will begin on 5th October and will run for 4 weeks Monday-Friday. This will provide you with the tools that you need to flourish in the role and will be supported by our Service Improvement Manager. The successful candidate must be fully flexible to work throughout a 4 week period from this date.
You’ll help us by:
- Answering all types of customer enquiries across all contact channels with First Contact.
- Maintaining your knowledge of our products and promotions.
- Being mindful of our service level agreements and consistently strive to help us achieve them.
- Highlighting potential issues and gaps immediately, professionally and with enough detail.
- Multitasking efficiently and effectively on a day-to-day basis.
- Carrying out all administration functions relative to customer services, within the service levels set and with a high level of accuracy.
- Accurately recording, storing, inputting and updating information into the relevant ICT systems, ensuring all records and systems are up to date.
- Maintaining knowledge of current and amended processes and procedures across the team by reading communications via email, writing and forums i.e. Fuse and Freshdesk forums/Article Solutions.
- Supporting the development of Customer Service to ensure the service continues to meet customer and business needs.
- Demonstrating a willingness to undertake a variety of other activities in line with broad remit of the role.
The skills you’ll be sharing with the team:
- Experience in a customer facing environment.
- A passion for customer service and delivering an excellent level of service across multiple channels: phone, email, chat and social media.
- Able to maintain knowledge of our product and maximise sales opportunities.
- Strong attention to detail.
- Excellent verbal and written communication skills.
- Resilient to change.
- Flexible attitude to working patterns and the type of tasks completed.
- Enjoys a varied multiskilled role with a can-do attitude.
- Proactive, self-motivated, productive.
Why we hope you’ll love working with us:
The success of Seasalt is down to the skill and hard work of our team. We don't just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us. As well as doing everything we can to support your development professionally, we believe encouraging personal growth is just as important. So you can fulfil your passion and purpose, not just at work but in life, we offer a range of benefits that are designed to enhance your career and wellbeing:
- Salary: £27,400 (Band 1).
- 34 days paid annual leave (including bank holidays), increasing with length of service.
- Attractive 50% employee discount.
- Flexible benefits allowance to personalise your benefits package.
- Private Medical Scheme including 24/7 virtual GP.
- Free access to our Employee Assistance Programme through Retail Trust with 24/7 support.
- Pension plan with generous 7% employer contributions.
- Life assurance programme.
- Enhanced family leave policies.
- Flexible working opportunities with our hybrid working approach.
- Learning and Development opportunities.
- Do Good Things with our two days per year paid volunteering opportunities.
- Employee networks to develop and provide support to our people, including the Inclusion & Belonging Network.
- 100s of savings on top retailers and gym memberships through our discount hub.
At Seasalt we have a brilliant team of people – they're what make Seasalt a fantastic place to work. We love to celebrate uniqueness and are committed to making Seasalt a place where everyone feels they belong. As an inclusive employer, we want to invite a diverse range of candidates to apply for our roles. We aim to work flexibly where possible and value a range of perspectives - diversity of thought helps us to grow – so please apply if this is a role that would make you excited to come to work every day. We're happy to help with any adjustments to our recruitment process and beyond. Just drop us an email at careers@seasaltcornwall.co.uk
Closing date for applications is 10th August 2026, however our roles can close earlier so we would recommend applying as soon as you are able.
Customer Services Assistant employer: SEASALT CORNWALL
Seasalt is an exceptional employer that values the contributions of each team member, fostering a supportive and inclusive work culture in Windsor. With a commitment to employee growth, we offer extensive benefits including a competitive hourly rate, generous annual leave, and opportunities for personal and professional development. Join us to be part of a passionate team dedicated to delivering outstanding customer service while enjoying a range of perks designed to enhance your wellbeing and career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like SEASALT CORNWALL.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like SEASALT CORNWALL. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to SEASALT CORNWALL.
How to prepare for a job interview at SEASALT CORNWALL
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in SEASALT CORNWALL's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services SEASALT CORNWALL offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
